Should Customer Clinics Guide Design Decisions?
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Should Customer Clinics Guide Design Decisions?
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Summary
Can customer clinics really tell us which design is right? Customer feedback can reveal real problems and test clear hypotheses – but when it starts defining direction, it can turn uncertainty into consensus rather than better decisions.
Explore the ideas behind this episode on our website: make-it-pretty-please.com/s3e2-should-customer-clinics-guide-design-decisions
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