Episodes

  • AI Gets Real: Pilot Projects to Performance at Scale With Doug Haugh and Jeff Rubin

    AI Gets Real: Pilot Projects to Performance at Scale With Doug Haugh and Jeff Rubin
    Mar 17 2026
    AI is moving from experimentation to execution in convenience retail. Recorded live at NRF 2026, Doug Haugh, former Parkland executive and chairman of NewTide.ai, and Jeff Rubin, senior vice president of fuels at Upside, explain how operators can use intelligent automation to tackle labor challenges, improve store performance, and compete in a flat fuel market. With special guests: Doug Haugh, Chairman, NewTide.ai and Jeff Rubin, Sr. Vice President - Fuels, Upside Hosted by: Dan Munford
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    23 mins
  • Chestnut Market’s Ryan Oettinger and Faheem Jamal Are Redefining the Store Experience

    Chestnut Market’s Ryan Oettinger and Faheem Jamal Are Redefining the Store Experience
    Mar 3 2026
    Chestnut Market is leveraging technology to elevate both speed and service across its growing Northeast footprint. CEO Ryan Oettinger, Director of Operations Faheem Jamal, and DeliGo’s CEO Istvan Haidekker discuss how automation can reduce friction, minimize shrink and free up associates to focus on the customer. With special guests: Faheem Jamal, Director of C-Store Operations, Chestnut Market and Istvan Haidekker, Co-Founder and CEO, Deligo Vision Technologies Hosted by: Dan Munford and Ryan Oettinger, CEO, Chestnut Market
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    26 mins
  • Live from NRF '26: From AI Hype to Real Results in Convenience

    Live from NRF '26: From AI Hype to Real Results in Convenience
    Feb 17 2026
    Live from NRF '26, leaders from Vontier, Vusion, and VenHub explore how AI, automation, and connected store technology are reshaping convenience retail. From dynamic pricing and computer vision to robotics and frictionless shopping, the conversation focuses on practical solutions that improve operations and customer experience today. With special guests: Tarang Sethia, Executive Vice President, Product & Technology VenHub, Roy Horgan, Group SEVP Strategy, Marketing & Communications, Vusion Group, and Elaine Kanak, CMO, Vontier Hosted by: Dan Munford
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    20 mins
  • Special: The Future of Food in Convenience: Robotics, Real Food, and the Race for Relevance

    Special: The Future of Food in Convenience: Robotics, Real Food, and the Race for Relevance
    Feb 6 2026
    Convenience food is having a moment, and not the microwaved, mystery‑ingredient kind. From robotic kitchens to AI-powered vending machines, three industry trailblazers say we’re entering a new era where speed, quality, and authenticity finally sit at the same table. Dan Munford is joined by co-host Harry Milloff and speak with Jesper Østergaard, CEO of Reitan Convenience Denmark (7‑Eleven) and food innovator Jane Carroll, better known online as Jane Foodie. Watch the video version of this special episode: https://www.globalconvenience.com/features/the-future-of-food-in-convenience-robotics-real-food-and-the-race-for-relevance/ With special guests: Jesper Østergaard, CEO of Reitan Convenience Denmark (7‑Eleven) and food innovator Jane Carroll, better known online as Jane Foodie Hosted by: Dan Munford and Harry Milloff
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    23 mins
  • Rutter’s is the Best Foodvenience Store in the World!

    Rutter’s is the Best Foodvenience Store in the World!
    Feb 3 2026
    Rutter’s has been named the 2025 ‘Best Foodvenience Store in the World’ and it didn’t get there by playing it safe. In this episode, Chris Hartman and Philip Santini share how a family business founded in 1747 is redefining foodservice, entertainment, and dayparts through its groundbreaking 1747 Bar & Lounge concept. From legislation-driven opportunity to fearless innovation, this conversation offers a blueprint for what’s next in global convenience retail. With special guests: Chris Hartman, VP of Fuels Marketing and Development, Rutter's and Philip Santini, Senior Director of Foodservice and Bar Strategy, Rutter's Hosted by: Harry Milloff, CEO, The Mosely Group and Anthony Wysome, Chair, Insight Research Artificial Intelligence Round Table. Related Links: See Rutter's competition entry profile, photos, and video: https://www.globalconvenience.com/best/entries-25-2/rutters-milton-usa/
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    25 mins
  • How Q8 Is Building the Future of Digital Convenience With Martin Stilloff

    How Q8 Is Building the Future of Digital Convenience With Martin Stilloff
    Jan 20 2026
    Martin Stilloff of Q8 pulls back the curtain on how they reinvented its service station network into one of Europe’s most sophisticated digital food platforms. From building the country’s largest pizza brand from the ground up to using data, modular kitchens, and rapid testing to scale at speed, Stilloff explains how disciplined experimentation is driving real growth. Listen to “The Spotify of Food”: Q8 Denmark + Noahs from September 2024: https://www.globalconvenience.com/features/revolutionizing-food-on-demand-at-q8-with-noahs-a-glimpse-into-the-future-of-convenience/ With special guest: Martin Stilloff, Strategy and Innovation Food Manager, Q8 Hosted by: Carolyn Schnare and Dan Munford
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    26 mins
  • Building a People-First Future of Convenience With HR Expert Laura Varn and Attensi’s Greg Hull

    Building a People-First Future of Convenience With HR Expert Laura Varn and Attensi’s Greg Hull
    Jan 6 2026
    HR expert Laura Varn and Atteni’s Greg Hull explore how people, not technology, remain the true differentiator in today’s evolving convenience landscape. From frontline training to leadership development to customer experience, they share insights on what it takes to build strong cultures in an increasingly competitive industry. The conversation highlights why investing in people is the key to delivering consistency, loyalty, and long-term success. With special guests: Laura Varn, Owner, Laura Varn & Associates, and Greg Hull, Managing Director of Retail and Hospitality, Attensi Hosted by: Carolyn Schnare and Dan Munford
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    28 mins
  • Adapting to the AI Era in Retail With Kate Ancketill

    Adapting to the AI Era in Retail With Kate Ancketill
    Dec 23 2025
    Is AI a threat or an opportunity for retail? Retail innovation expert Kate Ancketill breaks down the realities, showing how brands can blend human ingenuity with AI tools to meet rising customer expectations and thrive in a fast-changing marketplace. With special guest: Kate Ancketill, Expert in Innovation and Founder and CEO, GDR Creative Intelligence Hosted by: Carolyn Schnare and Anthony Wysome
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    35 mins