Episodes

  • Special: The Future of Food in Convenience: Robotics, Real Food, and the Race for Relevance

    Special: The Future of Food in Convenience: Robotics, Real Food, and the Race for Relevance
    Feb 6 2026
    Convenience food is having a moment, and not the microwaved, mystery‑ingredient kind. From robotic kitchens to AI-powered vending machines, three industry trailblazers say we’re entering a new era where speed, quality, and authenticity finally sit at the same table. Dan Munford is joined by co-host Harry Milloff and speak with Jesper Østergaard, CEO of Reitan Convenience Denmark (7‑Eleven) and food innovator Jane Carroll, better known online as Jane Foodie. Watch the video version of this special episode: https://www.globalconvenience.com/features/the-future-of-food-in-convenience-robotics-real-food-and-the-race-for-relevance/ With special guests: Jesper Østergaard, CEO of Reitan Convenience Denmark (7‑Eleven) and food innovator Jane Carroll, better known online as Jane Foodie Hosted by: Dan Munford and Harry Milloff
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    23 mins
  • Rutter’s is the Best Foodvenience Store in the World!

    Rutter’s is the Best Foodvenience Store in the World!
    Feb 3 2026
    Rutter’s has been named the 2025 ‘Best Foodvenience Store in the World’ and it didn’t get there by playing it safe. In this episode, Chris Hartman and Philip Santini share how a family business founded in 1747 is redefining foodservice, entertainment, and dayparts through its groundbreaking 1747 Bar & Lounge concept. From legislation-driven opportunity to fearless innovation, this conversation offers a blueprint for what’s next in global convenience retail. With special guests: Chris Hartman, VP of Fuels Marketing and Development, Rutter's and Philip Santini, Senior Director of Foodservice and Bar Strategy, Rutter's Hosted by: Harry Milloff, CEO, The Mosely Group and Anthony Wysome, Chair, Insight Research Artificial Intelligence Round Table. Related Links: See Rutter's competition entry profile, photos, and video: https://www.globalconvenience.com/best/entries-25-2/rutters-milton-usa/
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    25 mins
  • How Q8 Is Building the Future of Digital Convenience With Martin Stilloff

    How Q8 Is Building the Future of Digital Convenience With Martin Stilloff
    Jan 20 2026
    Martin Stilloff of Q8 pulls back the curtain on how they reinvented its service station network into one of Europe’s most sophisticated digital food platforms. From building the country’s largest pizza brand from the ground up to using data, modular kitchens, and rapid testing to scale at speed, Stilloff explains how disciplined experimentation is driving real growth. Listen to “The Spotify of Food”: Q8 Denmark + Noahs from September 2024: https://www.globalconvenience.com/features/revolutionizing-food-on-demand-at-q8-with-noahs-a-glimpse-into-the-future-of-convenience/ With special guest: Martin Stilloff, Strategy and Innovation Food Manager, Q8 Hosted by: Carolyn Schnare and Dan Munford
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    26 mins
  • Building a People-First Future of Convenience With HR Expert Laura Varn and Attensi’s Greg Hull

    Building a People-First Future of Convenience With HR Expert Laura Varn and Attensi’s Greg Hull
    Jan 6 2026
    HR expert Laura Varn and Atteni’s Greg Hull explore how people, not technology, remain the true differentiator in today’s evolving convenience landscape. From frontline training to leadership development to customer experience, they share insights on what it takes to build strong cultures in an increasingly competitive industry. The conversation highlights why investing in people is the key to delivering consistency, loyalty, and long-term success. With special guests: Laura Varn, Owner, Laura Varn & Associates, and Greg Hull, Managing Director of Retail and Hospitality, Attensi Hosted by: Carolyn Schnare and Dan Munford
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    28 mins
  • Adapting to the AI Era in Retail With Kate Ancketill

    Adapting to the AI Era in Retail With Kate Ancketill
    Dec 23 2025
    Is AI a threat or an opportunity for retail? Retail innovation expert Kate Ancketill breaks down the realities, showing how brands can blend human ingenuity with AI tools to meet rising customer expectations and thrive in a fast-changing marketplace. With special guest: Kate Ancketill, Expert in Innovation and Founder and CEO, GDR Creative Intelligence Hosted by: Carolyn Schnare and Anthony Wysome
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    35 mins
  • The Ladies of Loyalty Leading Retail’s Next Evolution With Daily’s Cynthia Pritchett and W. Capra’s Jeannie Amerson

    The Ladies of Loyalty Leading Retail’s Next Evolution With Daily’s Cynthia Pritchett and W. Capra’s Jeannie Amerson
    Dec 9 2025
    Daily’s Cynthia Pritchett and W. Capra’s Jeannie Amerson join hosts Carolyn Schnare and Erin Sunderman to share how loyalty programs are transforming to meet modern customer expectations. From instant rewards to payment integration, this quartet of loyalty experts unpacks what keeps customers engaged and coming back. With special guests: Cynthia Pritchett, Director of IT, Daily's Convenience Stores, and Jeannie Amerson Tolbert, Executive Vice President and consultant, W.Capra Hosted by: Carolyn Schnare and Erin Sunderman, Customer Success Director, Liquid Barcodes
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    17 mins
  • ADNOC’s Klaas Mantel on Building Destination Convenience for a Changing World

    ADNOC’s Klaas Mantel on Building Destination Convenience for a Changing World
    Nov 25 2025
    ADNOC COO Klaas Mantel and The Moseley Group’s CEO Harry Milloff discuss the evolution of convenience retail live at the 2025 NACS Show. Mantel shares how ADNOC’s Oasis 2.0 and new “Hub” concept are redefining fuel stops as lifestyle destinations through technology, food innovation, and EV infrastructure. The conversation reveals how convenience leaders worldwide are using innovation to create new experiences for customers on the move. With special guest: Klaas Mantel, COO, ADNOC Hosted by: Carolyn Schnare and Harry Milloff
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    19 mins
  • BP's Derek Gaskins on the C's for Success

    BP's Derek Gaskins on the C's for Success
    Nov 11 2025
    BP's Head of Guest Experience Derek Gaskins sat down with co-hosts Carolyn Schnare and Chase Smith with Retail Insight to explore how convenience retail is being transformed by a surprising number of words beginning with the letter “c” that emphasize convenience from couch to curb to counter to customers through consistency, choice, and customization. Recorded at the 2025 NCS Show, the trio talked about Derek’s visions for BP as it expands its footprint eastwards across the U.S. with some of Chase's favorite things! With special guest: Derek Gaskins, Head of Guest Experience, BP Hosted by: Carolyn Schnare and Chase Smith, Principal Client Advisor, Retail Insight
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    24 mins