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Service Design Podcast

Service Design Podcast

By: Service Design Podcast
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About this listen

 In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.Copyright 2025 Service Design Podcast Art Economics Management Management & Leadership Political Science Politics & Government
Episodes
  • #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter

    #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter
    Mar 9 2026

    We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?
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    47 mins
  • #63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi

    #63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi
    Feb 2 2026

    We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports directly within Naturally Occurring Retirement Communities (NORCS).
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    50 mins
  • #62 - Making waves with Maarten Raemdonck and Lien Dewitte

    #62 - Making waves with Maarten Raemdonck and Lien Dewitte
    Nov 17 2025

    We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a large, technical organisation. From bold early experiments to building lasting change, they share honest lessons from Aquafin’s journey to make innovation part of everyday work in a company that treats the waste water of 5 million people daily.
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    1 hr
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