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SAP Change Makers

SAP Change Makers

By: SAP SE
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 Game-changing insights by SAP industry experts
Episodes
  • AI + Automation = 100% Uptime! Discover SAP’s Holiday Readiness Secrets

    AI + Automation = 100% Uptime! Discover SAP’s Holiday Readiness Secrets
    Apr 16 2025
    Join Oliver Huschke in this episode of SAP Change Makers as he speaks with Tarun Luthra, Head of Technical Support and Global VP for SAP Industries and Customer Experience. Together, they explore how AI and automation are transforming peak season resilience, ensuring 100% uptime during Black Friday and Cyber Monday. Learn how SAP’s Holiday Support Readiness Program leverages Cure360 and SmartResolve to prevent system issues before they happen—keeping businesses running and billions in GMV secured. If you want to know how AI-driven support is reshaping digital commerce, this is an episode you can’t miss!
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    9 mins
  • Black Friday, Cyber Monday, and Beyond: Revolutionizing Customer Support with AI-Powered Prevention

    Black Friday, Cyber Monday, and Beyond: Revolutionizing Customer Support with AI-Powered Prevention
    Mar 6 2025
    In this episode of SAP Change Makers, Stefan Steinle, EVP and Head of Customer Support and Cloud Lifecycle Management, delves into the transformative role of customer support in driving business success. Highlighting SAP's groundbreaking Black Friday Cyber Monday (BFCM) Readiness Program, he shares how proactive strategies and innovative technologies like AI, self-service solutions, and mission-critical support help customers thrive during peak demand. Learn how SAP safeguards operations, prevents issues, and continuously optimizes for cloud excellence, ensuring seamless experiences for businesses worldwide. Tune in for a visionary look at the future of customer support and its role in enabling intelligent enterprises.
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    17 mins
  • Inside SAP’s Mission Control: Protecting Businesses When It Counts

    Inside SAP’s Mission Control: Protecting Businesses When It Counts
    Dec 14 2024
    In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they dive into the vital role of SAP’s Mission Control Center, how it ensures smooth business operations during critical moments, and how AI-driven innovations like PARIM help prevent issues before they escalate. Learn how Mission Critical Support keeps businesses operational when it matters most.
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    19 mins

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