S4e15 The Managing Trust Edition with Peter Lavers cover art

S4e15 The Managing Trust Edition with Peter Lavers

S4e15 The Managing Trust Edition with Peter Lavers

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 James chats with Peter Lavers, the co founder and director of Customer Attuned Limited, an expert and IBM futurist in CRM and Customer Experience Management. He is recognised as a top influencer in that subject. They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business. Contact Peter: Web: customerattuned.com Twitter: @peterlavers LinkedIn: linkedin.com/in/peter-lavers-611b79
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