Choosing a 3PL isn’t just about price — it’s about fit.

In Part 1 of this two-part series, we break down how brands should approach the 3PL search process and why “best” is always subjective. From SKU complexity and order volume to red flags in sales conversations, this episode covers what founders and operators need to understand before signing a contract.

You’ll learn:• Common mistakes brands make during the search• Why the cheapest option often costs more in the long run• The one question every brand should ask before signing

If you’re considering switching 3PLs — or choosing one for the first time — this episode will help you avoid costly mistakes and make a more strategic decision.

Part 2 dives deeper into fit, onboarding, tech, and what makes a great long-term 3PL partnership.

What happens when you chase the wrong KPI? According to this week’s guest, it can quietly break your warehouse.

In this episode, Shaheed Awadeh from Bergen Logistics joins us to challenge the way operators think about performance metrics, starting with why industry benchmarks should be treated as a compass, not a map. From real stories of “winning the day but losing the warehouse” to practical lessons on pairing productivity with accuracy, we dig into how metrics influence behavior on the floor more than most leaders realize.

You’ll learn how to spot hidden productivity leaks, why slotting and data integrity matter more than adding headcount, and how 3PL operators can measure performance across wildly different customer profiles. We also explore the future of the industry, from predictive productivity to the growing importance of frontline leaders in an increasingly data-driven world.

Whether you’re running a single facility or managing multi-client operations, this conversation will help you rethink what success really looks like in the warehouse.

Packaging is one of e-commerce’s biggest hidden inefficiencies — and Packsize is on a mission to fix it. In this episode of Out of the Box, we sit down with Fabricio Ruilova to explore how right-sized packaging is transforming fulfillment, cutting costs, and driving sustainability at scale.

We dig into:• Why oversize boxes are costing brands money — and how “perfect-size” packaging eliminates waste

• How Packsize’s automated, on-demand box-making works inside real fulfillment operations
• The growing pressure for sustainable packaging and how right-sizing helps companies stay compliant
• What smarter packaging could unlock for the future of e-commerce and supply chains

As Packsize’s Director of Strategic Partnerships, Fabricio brings firsthand insight into how top retailers/3PLs are rethinking packaging to boost efficiency, speed, and sustainability.

If you care about the future of fulfillment, automation, and greener commerce, this episode 'unpacks' it all. Standard packaging may not be 'one size fits all' but right size packing can be.