What do dolphins, bats, and warehouse robots have in common?
More than you might expect — and their connection says a lot about how quickly technology in logistics is evolving.

In this episode of Out of the Box, we explore how deep-tech research is making its way from the lab into real industrial environments. Our conversation with the team from Sonair highlights a broader trend across automation: technologies rooted in ultrasound are now reshaping how robots perceive the world.

We discuss:
• The journey from academic ultrasound research to real-world sensing for AMRs
• Why robot perception in warehouses is still far from “solved”
• How functional safety standards influence what’s possible in automation
• The growing importance of multimodal sensing for human–robot interaction
• What breakthroughs like 3D ultrasonic perception mean for the future of logistics

This episode offers a look at the accelerating pace of innovation in robotics — and how ideas once confined to specialized research environments are becoming practical tools for safer, more capable automation.

Tune in to explore how far sensing technology has come, and where it may be heading next.

What does it take to turn post-purchase chaos into a competitive advantage?

In this episode, we sit down with Murray Watts, Head of Strategic Partnerships at Route, to explore what best-in-class post-purchase experiences actually look like – and how brands can unlock profit, loyalty, and growth where most still bleed margin.

With a background spanning medical device sales, tech, and now e-commerce logistics, Murray shares what he’s learned from a decade of working with brands across the spectrum – and why taking care of customers after checkout is quickly becoming the most important (and most overlooked) revenue lever in D2C.

• We discuss:
  Why a single lost package can destroy hard-won trust – and how brands can automate the fix
• How Route turns replacement orders into new revenue
• What carbon neutral shipping actually means in 2025 – and why it matters
• How co-marketing and cashback are creating new paths to retention
• What high-LTV brands are doing differently in loyalty and CX right now

Plus, Murray shares how Route helped a luxury brand throw a Paris Hilton-backed event and save their marketing budget – and why that kind of partnership is the future.

This episode is a must-listen for anyone in D2C ops, CX, or retention – or anyone wondering how to stay profitable when customer expectations (and costs) just keep rising.

What does it take to move from dashboards to decisions – and make your supply chain data actually work for you?

In this episode, we sit down with Sunder Balakrishnan, Head of the Supply Chain Practice at LatentView Analytics, to talk about the evolving role of data in supply chain management. With 18 years of experience across factory floors, retail, and consulting, Sunder has seen firsthand how analytics, AI, and real domain knowledge can unlock serious business value — if used the right way.

We discuss:
• Why supply chain analytics is no longer just about reports, but about readiness
• What businesses are still getting wrong when it comes to data collection
• How to apply AI (without falling into the “GenAI solves everything” trap)
• What agentic AI and digital twins could mean for the future of supply chain planning
• How long-term partnerships shape smarter, faster decision-making

Plus, Sunder shares the most common data gaps across industries – and how fixing them can prevent stockouts, reduce backorders, and improve forecasting in ways dashboards never could.

If you want to make better decisions, faster – and build a supply chain that’s ready for what’s next — this episode is for you.