If systems are the engine of your business, automations are the turbocharger — and most tradesmen aren’t using ANY of it.

In this episode, Wayne & Andy tear into one of the biggest growth multipliers in the trade industry:
Automations that run your business in the background while you crack on with the job.

No robots. No sci-fi nonsense.
Just smart, simple processes that save you hours, make you more professional, and massively boost your reviews, conversions, and customer satisfaction.

Inside this episode we break down:

🔥 What automations REALLY are (in trade language, not tech jargon)
🔥 Why manual reminders, notes & follow-ups are costing you thousands
🔥 The “Big 3” automations every trade business must have
 • Review collection
 • Quote follow-up
 • Booking confirmations & reminders
🔥 Why automations beat human effort every single time
🔥 How to scale from 10 reviews to 1,000+ using one simple automation
🔥 Why customers LOVE consistent communication (and why you can’t do it manually)
🔥 How automations help you upsell service plans without being salesy
🔥 Why manual follow-ups ≠ professionalism
🔥 How automation removes emotion, hesitation & human error
🔥 How to build a customer journey that feels like Amazon/Uber — not “Dave the plumber”
🔥 The truth about complaints: why a handful of moaners shouldn’t dictate your strategy
🔥 Why automations + systems + marketing = explosive growth

PLUS:
Andy shares the exact automations that took his business from zero reviews to nearly 1,000 in eight months.
Wayne explains how 10,000+ automated review requests saved MONTHS of admin time.

If you want:

• More reviews

• More conversions

• Better customers

• Fewer headaches

• More time

• A more professional reputation

• And a business that runs even when you’re not touching it…

This episode will hit home.

Automations aren’t optional anymore.
They’re the difference between staying small…
and scaling properly.

Most tradesmen are still running their business like it’s 1998 — paper pads, handwritten diaries, random receipts stuffed in glove boxes, and customers slipping through the cracks.

Meanwhile, the lads using proper systems are pulling ahead FAST… building better reputations, charging more, and scaling with half the stress.

In this episode, Wayne & Andy rip into the truth:

If you don’t have solid systems, you don’t have a business.
You’ve just got a job… and a stressful one.

This episode breaks down:

🔥 Why job management systems are now essential in 2025
🔥 The four systems every serious trade business MUST have
🔥 Why using paper, pads and “memory” is costing you thousands
🔥 How systems instantly boost your professionalism
🔥 The #1 reason tradesmen lose customers (and how to stop it)
🔥 The truth about reminders, reviews, quotes & invoicing
🔥 How automations can replace hours of boring admin
🔥 Why systems help you CHARGE more
🔥 The real reason one-man bands resist tech
🔥 How Wayne & Andy built 1,000+ reviews using systems alone
🔥 A full breakdown of a real customer journey — automated end-to-end

PLUS:
Wayne shares the exact process his business uses to run breakdowns, reminders, reviews, invoicing, payment chasing and follow-ups without lifting a finger.

Andy explains how systems allowed him to scale quickly, manage engineers properly, and stop drowning in manual admin.

If you’re grafting nonstop but still feel disorganised…
If your diary is chaos…
If you keep “meaning to” send quotes, chase invoices or ask for reviews…
If customers fall through the net…

This episode will change everything.

Systems aren’t a cost.
They’re the engine.
And if you don’t build it, your competitors will leave you behind.

Stop dancing around it — most tradesmen are flat-out undercharging.
And it’s killing their profit, their time, their confidence, and their business.

In this hard-hitting episode, Wayne and Andy tear into the REAL pricing problem in the UK trade industry — why it keeps happening, how it screws your income, and what you must do TODAY to fix it.

This isn’t theory.
This isn’t “charge what you’re worth” fluff.
This is the truth from two lads who have built, coached, systemised, and scaled real trade businesses.

Inside this episode we cover:

• Why nearly every heating engineer, electrician, plumber & spark in the UK is too cheap

• The mindset problem holding most tradesmen back

• Why copying “going rates” is financial suicide

• How to actually work out your real hourly rate (properly)

• Why profit, salary, and overheads MUST be calculated — not guessed

• How inflation is silently robbing your business every single year

• Why being the most expensive in your area is not only possible… it’s smart

• How to raise prices without losing your best customers

• The truth about “busy but broke” tradesmen

• Why most self-employed lads earn LESS than they think

• The simple 10-customer pricing challenge (do it and prove yourself wrong)

PLUS — we break down:

• The free Pricing Calculator Wayne created

• How to start charging based on REAL numbers

• How to start attracting customers who respect value, not bargain hunters

If you’re sick of grafting hard and earning less than you deserve, this is the episode you’ve needed for years.

No excuses.
No guessing.
Do the work.
Raise your prices.
Build a real business.

👉 Send your area + current pricing to wayne@offthetools.co.uk so we can include the data in a future episode.