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OPERATORS

OPERATORS

By: OPERATORS
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In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.OPERATORS Economics Leadership Management & Leadership
Episodes
  • Thrasio Bought It, Ben Bought It Back: A Founder Who Lived It Tells All
    Feb 4 2026

    More than the incredible (true) story of one founder’s journey to turn around the company he created, this is a public coaching session on what it takes to win as a 6–7 figure brand.


    Sean Frank and Matt Bertulli sit down with Ben Leonard, founder of Beast Gear, a strength and conditioning brand he built from scratch in Scotland, sold to Thrasio in 2019, and bought back after watching it decline for years.


    Together, they dig into what went wrong, what Ben is doing to resurrect it, and why he’s launching a new product at the same time. The conversation covers the rise and fall of the Amazon aggregator model and the brutal math of earn-outs when a buyer stops investing in your brand. Ben walks through how Beast Gear went from $6 million in revenue to barely $500k after Thrasio killed the website, email marketing, and social media.


    The hosts also guide Ben through their turnaround playbook, from TikTok Shop and founder-led content to reclaiming damaged Amazon listings.


    Connect with Ben Leonard


    https://www.youtube.com/@benleonardpro

    https://www.linkedin.com/in/benjleonard/

    https://www.beastgear.co.uk/


    Powered By


    Fulfil

    https://bit.ly/3pAp2vu


    Aftersell

    https://9ops.co/4i3bb5


    Richpanel

    https://9ops.co/richpanel


    Northbeam

    https://www.northbeam.io/


    Saras Analytics

    https://bit.ly/9OP-Ytdesc


    Postscript

    https://9ops.co/postscript


    Operators Newsletter

    https://9operators.com/

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    59 mins
  • Execution Monsters: True Classic’s Ryan Bartlett & Ben Diamond
    Jan 29 2026

    Brought to you by Applovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits.


    https://9ops.co/channels


    What does it take to build a ~$300M apparel brand from scratch?


    Matt Bertulli and Mike Beckham sit down with Ryan Bartlett, Co-Founder, and Ben Diamond, CEO of True Classic, for their first-ever joint interview. Together, they unpack how a professional poker player and a Meta executive became one of the most formidable partnerships in DTC + built a men’s and women’s wear empire on the back of white t-shirts.


    From the early days of consulting on Facebook ads to their obsessive focus on fit, speed, and customer value, Ryan and Ben reveal why they cut 80% of their product catalog, how tariffs forced their most profitable quarter ever, and what it really means to “seek the truth” instead of being right.


    Plus, they get into AI-generated creative, why big brand activations are overrated, and the surprising power of giving away $100 poker chips to Uber drivers.

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    1 hr and 47 mins
  • “Fame Is Not a Business Model”: Celebrity Brands Exposed
    Jan 28 2026

    What separates billion-dollar celebrity brands from total flops


    Sean, Matt, and Katy Mimari (CEO of Caden Lane) break down why some partnerships become massive exits like Rhode and Skims, while others like The Honest Company and Kylie Cosmetics struggle to survive. They dive deep into deal structures, red flags to watch for, and the real math behind putting famous names into your brand.


    The crew debates whether fame equals influence (spoiler: it doesn’t), why alcohol brands have an unfair advantage, and how Gordon Ramsay became the blueprint for celebrity integration. Sean shares the inside story of his MKBHD partnership at Ridge — including how they structured the deal, why YouTubers beat traditional celebrities for DTC brands, and whether Guy Fieri might be showing up in a Ridge ad soon.


    Powered By


    Fulfil

    https://bit.ly/3pAp2vu


    Richpanel

    https://9ops.co/richpanel


    Northbeam

    https://www.northbeam.io/


    Saras Analytics

    https://bit.ly/9OP-Ytdesc


    Postscript

    https://9ops.co/postscript


    Aftersell

    https://9ops.co/4i3bb5


    Operators Newsletter

    https://9operators.com/

    Show More Show Less
    1 hr and 3 mins
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