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Hey there, nonprofit leaders, tell me if this sounds familiar…
You leave a staff meeting thinking, “Yes! We’re totally aligned. Everyone’s got it.”
Then 48 hours later, your inbox tells a different story.
Half the team took your idea and sprinted in one direction.
Another half politely waited for more instructions.
And one person… somehow started building an entirely new project.
You sit back, reread your own notes, and think, “How did we get here? I was so clear!”
That’s today’s topic — the moment when we realize: what we said isn’t always what people heard.
Whether it’s a staff member, your board, or a partner — clarity gaps happen everywhere.
And as leaders, we can’t afford to keep losing time, trust, and energy to mixed messages.
So today, we’re going to unpack why this happens, how to spot it early, and practical ways to bridge the clarity gap — before it turns into conflict or confusion.
A few months ago, my son Jake — who was 19 at the time — and I did a mobile order from my phone at our local Starbucks.
It was one of those Starbucks stores that sits on the edge of a big shopping center parking lot. We parked right in front. The front door was practically staring at us.
I handed Jake his mission: “Run in and grab our order, please.”
Easy peasy, right?
He hops out of the car while I check my phone for messages. Five minutes pass. Then ten. By the twelve-minute mark, I’m thinking, Did Starbucks run out of coffee beans?
Finally, Jake comes walking back across the parking lot looking slightly sheepish… and holding no coffee.
He says, “Ohhh… I thought you meant the Starbucks inside King Soopers.”
Yep. He had marched right past the Starbucks directly in front of us — past the Einstein’s Bagels, the Marshalls, the PetSmart, and the dry cleaners — all the way to the Starbucks kiosk inside the grocery store.
And of course, that one didn’t have our mobile order.
That, my friends, is the tale of two Starbucks. Same parking lot. Two totally different destinations.
☕ And today’s episode is brewed around one of my favorite real-life leadership lessons: what a Starbucks mix-up can teach us about effective communication with our teams and boards.
Marcia Beckner helps nonprofit executives lead with confidence and create healthy, thriving workplace cultures, especially during times of growth and change.
After nearly 20 years in the nonprofit sector, she’s seen far too many talented, hard-working leaders burn out and walk away.
It doesn’t have to be this way.
Nonprofit CEO SPARK is your invitation to pause, pivot, and reignite your energy so you can lead with clarity, courage, and balance.
Feeling exhausted and on the edge of burnout?
Grab my free guide - 4 Strategies for Nonprofit CEOs to Reduce Burnout, Unify Your Team & Build a Culture That Lasts. Go to https://culturecares.com/guide.
If this episode resonated, I invite you to join my Tuesday newsletter. Each week I share the podcast topic, practical leadership insights, and occasional special offers and event invitations designed to help you lead with clarity without burning out.
If you know another nonprofit leader who could use this support, please pass it along. And if you’d ever like to connect directly, you can reach me at https://culturecares.com.