What has a med spa sales rep with 20 years of experience seen that keeps them up at night?

Host Dr. Kate Dee sits down with Rachel Phillips who’s been selling to med spas for over 20 years, and she's seen things that will shock you!

From doctors panic-calling her to train unqualified staff because their licensed person just quit to practices going out of business before patients can finish the treatment packages paid in full upfront.

Rachel spills everything about what really goes on behind closed doors in an industry that has exploded in growth over the past decade, now numbering in the tens of thousands nationwide.

Chapters:
02:25 - When Sales Pressure Conflicts With Patient Safety
05:10 - Why Trust Matters More Than Closing The Deal
07:45 - Untrained Hands And The Real Risk Of Devices
10:30 - The Hidden Cost Of Buying Used Lasers
13:20 - Financing Mistakes That Destroy Med Spas
16:05 - How Illegal Shortcuts Put Patients At Risk
19:10 - Why Most Consumers Cannot Spot Unsafe Clinics
22:15 - When Marketing Promises Outpace Medical Reality
26:00 - What Actually Works Versus Industry Hype
30:45 - How To Choose The Right Provider With Confidence
34:30 - Raising Standards And Protecting The Future Of Aesthetics

As a sales rep, Rachel has had to choose between making the sale and doing what's right, and not every rep makes the same choice. She breaks down why some practices spend money on treatments that will never work for their patients, and how aggressive marketing creates the complications that end up in lawsuits.

For medspa owners, Rachel shares truths about buying equipment you can't afford and marketing to deal shoppers when you're trying to build a luxury practice. Learn the real reason why so many med spas fail, why patients get hurt, and what needs to change.

Listen and learn what could save you thousands of dollars or prevent a serious medical complication.

Connect with guest: https://www.linkedin.com/in/rachelmichaels/

Grab Your Copy of Medspa Mayhem the Book Today: HERE

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...

What if that viral beauty hack you saw on TikTok is actually damaging your face?

Dr. Kate Dee sits down with board-certified dermatologist Dr. Angela Casey to expose the truth about at-home aesthetic treatments that are flooding the market. They're seeing something alarming in their clinics, and it's getting worse.

Innocent-looking products you can buy online right now are causing damage that takes months or even years to fix. Some of these disasters start in the kitchen. Others arrive in packages from overseas with instructions you can't even read.

Think you can spot the difference between a harmless beauty trend and a trip to the ER? Dr. Casey shares what happens when patients try to recreate professional procedures at home, and the results are not pretty.

For the best anti-aging essentials: Download my FREE Gift Guide

Chapters:
00:02:10 - The Lemon Juice Mistake
00:04:30 - The Exfoliation Myth
00:07:00 - Why Natural Can Backfire
00:10:22 - The At Home Tool You Shouldn’t Touch
00:13:30 - Do LED Masks Actually Work
00:19:00 - Laser Hair Removal Or Not Really
00:25:00 - The Trend That Seems Harmless
00:31:30 - The DIY Mistake That Can Blind You
00:35:00 - The Device Causing Permanent Damage
00:40:00 - What Smart Patients Do Instead

They walk through a hierarchy of risk, from the stuff that's just a waste of your money to the treatments that could actually cost you your vision or leave permanent damage on your skin.

Stay until the end as they reveal the two at-home devices that absolutely terrify them as medical professionals.

Listen and learn what's hiding in plain sight before you become the next cautionary tale.

Connect with guest: Dr. Angela Casey

Grab Your Copy of Medspa Mayhem the Book Today: HERE

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...

If Your Med Spa's Medical Director Is Never There, Who Steps In When Something Goes Wrong?

Dr. Kate Dee heard a shocking rumor: one physician was supposedly overseeing 55 med spas in California. It sounded impossible, so she decided to investigate. What she discovered will change how you think about that professional headshot on your med spa's website.

She uncovered two real physicians who are listed as medical directors for 12 to 14 locations each, scattered across California and beyond. But here's the catch: they're full-time doctors in completely different fields, living hundreds of miles away from most of the spas they supposedly oversee.

Key Takeaways:

• One Doctor "Supervises" 14 Med Spas Across California (Plus One in Maine)
• Medical Directors Rent Their License and Might Not Ever Meet You
• Your Hospice Doctor Might Be Your Botox Supervisor
• That "Owner" Listed on the Website? He's Got 10 Other Spas Just Like Yours
• Why Your Med Spa Could Be Breaking HIPAA

Dr. Kate Dee tracked down these absentee medical directors and what their involvement actually looks like. She explains the difference between a medical director who's present and engaged versus one who's essentially renting out their license.

You'll learn why distance matters when it comes to supervision, emergency response, and making sure you're getting a proper medical evaluation before any treatment.

Dr. Kate Dee breaks down what to look for on a med spa's website, what questions to ask about their medical director, and why "available" doesn't always mean "there." She also reveals how these arrangements can create legal gray areas that put patients at risk, from missing good faith exams to questionable malpractice coverage.

Stay until the end to hear about Dr. Kate Dee's new Med Spa Board certification and how it's designed to solve exactly this problem. You'll walk away knowing how to spot red flags and protect yourself before you book your next appointment.

Listen and Learn how to verify your med spa has real medical oversight, not just a name on a website.

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...

Is that strange little bump on your forehead harmless, or is it quietly spreading beneath the surface while you wait?

Dr. Kate Dee sits down with Dr. Angela Casey, a board-certified dermatologist and fellowship-trained Mohs surgeon, to talk about the one cancer that outnumbers all others combined.

They break down who's really at risk, what warning signs you might be ignoring, and why catching things early isn't just about avoiding a scar, it's about protecting your actual face.

Dr. Casey treats skin cancers every single day and shares what she wishes more people knew before that "little bump" turns into a major problem.

Chapters:
03:03 - The Spot Patients Ignore For Years
05:15 - Small Bumps with Big Hidden Roots
07:07 - When A New Spot Needs A Biopsy
09:13 - Three Essentials To Prevent Skin Cancer
11:00 - Early Detection Means Smaller Scars
12:06 - When Skin Cancer Hits Noses And Ears
17:30 - How Mohs Surgery Saves Healthy Skin
You'll learn the simple monthly habit that could save

You'll learn the simple monthly habit that could save you from a serious diagnosis, how to spot the difference between harmless and harmful, and why some people end up needing reconstructive surgery when early detection could have meant a tiny office procedure.

They also explain why your med spa can't help you with this and where you should actually go instead.

If you've been putting off getting something checked, or you just want to know how to protect yourself and the people you care about, this episode gives you a clear, no-fear roadmap. Dr. Casey's approach is reassuring, practical, and based on nearly 20 years of getting patients the best possible outcomes.

Listen and learn how to catch skin cancer early before it catches you.

Connect with Dr. Angela Casey: https://www.instagram.com/angelacaseymd/?hl=en

Grab Your Copy of Medspa Mayhem the Book Today: HERE

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...

What happens when a board-certified dermatologist opens a med spa in a state where he has no license to practice?

A respected Seattle dermatologist who literally teaches other doctors how to inject Botox just got caught in a federal sting operation. An RN was led away in handcuffs and charged with three felonies.

The doctor?

He's now facing potential wire fraud charges and up to 20 years in prison. Dr. Kate Dee unpacks this jaw-dropping case that's unfolding right now.

The doctor interviewed an RN who turned down the job because she realized he had no Arizona license. Instead of fixing the problem, he just found someone else willing to do it anyway.

Dr. Kate Dee walks through the bizarre logistics of how you'd even pull this off. How do you get Botox shipped without a state license? How do you run a med spa when you can't legally be there?

And why would an established, well-respected physician risk everything for this?

This isn't just industry gossip. Your neighborhood med spa could be operating the same way, and you'd never know it. Dr. Kate Dee gives you the insider knowledge to spot the red flags before you're sitting in the chair.

She'll tell you exactly which licenses to look up, what questions will make sketchy providers squirm, and why that initial consultation reveals everything you need to know about whether a place is legit or not.

Listen and learn why this arrest might finally crack open the widespread problem of unlicensed practice happening in med spas across the country.

Grab Your Copy of Medspa Mayhem the Book Today: HERE

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE

USE Coupon: DRKATE20

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: youtube.com/@MedspaMayhem/podcasts

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credentials, do your research, and always prioritize your safety.

Why are RF microneedling lawsuits piling up against one specific device?

The FDA dropped several safety alerts recently. If you're getting Botox, fillers, or skin tightening treatments, you need to hear this. Dr. Dee was doing research for a potential podcast guest when something didn't add up.

Dr. Dee has performed thousands of RF microneedling treatments over 10 years without seeing the burns, scarring, and fat loss the FDA is warning about. But when she looked into the lawsuits, she found something that explains everything.

Chapters:
00:01:00 – RF microneedling injuries
00:08:06 – Counterfeit Botox
00:14:28 – Fake doctors and credential fraud

Close to a dozen people were hospitalized with botulism last year. The FDA just went after the websites selling fake injectables. Learn why some providers genuinely don't know they're breaking the law. Dr. Dee explains how this is possible and what it means for anyone walking into a med spa right now.

The fake doctor story ties it all together. When you hear how easy it was for this person to fool patients, you'll understand why asking the right questions matters more than trusting a fancy website or impressive-sounding title.

Listen and learn what Dr. Dee discovered that changes how you evaluate every med spa.

Grab Your Copy of Medspa Mayhem the Book Today: HERE

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE

USE Coupon: DRKATE20

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: youtube.com/@MedspaMayhem/podcasts

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credentials, do your research, and always prioritize your safety.

What if that shelf full of expensive skincare products is secretly working against you?

You're juggling serums, toners, acids, and retinols because influencers promised results. Dr. Kate Dee is joined by Dr. Angela Casey, board-certified dermatologist and owns a line of skincare for young women.

Dr. Casey has spent decades looking at skin under microscopes and knows what actually works versus what just sounds good in marketing. Together with Dr. Kate, she walks through how to build a simple, effective routine that protects your investment in procedures like lasers and injectables while preventing the kind of damage that ages you faster.

Chapters:
05:02 – Hidden danger of layering actives
08:37 – The real difference between retinols and retinoids
10:22 – Why your skin needs its own microbiome
13:15 – This secretly wrecks your skin
16:07 – Building a simple, effective skincare routine
17:25 – Teen acne and the four root causes
19:07 – The antibiotic dilemma
21:17 – Why anti-aging starts in your 30s
24:18 – This product still wins over every new trend
31:07 – The one thing your dermatologist wishes you knew

Dr. Kate Dee asks her what most people are making two critical mistakes that sabotage everyone when it comes to skincare. Dr. Angela Casey breaks down exactly what your skin barrier does, why it matters more than you think, and how the wrong products can turn even healthy skin into irritated, sensitive skin.

You'll learn the truth about which ingredients deserve your money, why your skin microbiome acts like a farm that needs proper care, and how to adapt your routine as you age.

Whether you're dealing with acne, trying to prevent wrinkles, or already seeing signs of sun damage, get a clear roadmap without overwhelming you with products you don't need.

Stay until the end for Dr. Casey's one message she wishes every patient understood before walking into her office.

Listen and learn how to build a skincare routine that actually protects your skin and your wallet.

Pickup Bright girl Skincare:

Grab Your Copy of Medspa Mayhem the Book Today: HERE

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...

When that tip screen pops up after your Botox appointment, should you feel obligated to pay?

This practice walks a fine line between unethical and outright illegal.

Dr. Kate Dee breaks down the troubling spread of tip culture into medical settings, where it doesn't just create awkward checkout moments, it can actually compromise your safety.

When businesses underpay nurses and rely on tips and commissions to fill the gap, it creates a flawed system. That system gives your provider a financial incentive to push treatments you don’t actually need.

Key Takeaways:

• Why low hourly wages plus tips create dangerous incentives for providers to oversell treatments
• The legal and ethical lines that tip screens cross in medical settings
• What this practice reveals about the overall safety and oversight at your med spa

You'll learn how to spot the difference between appropriate tipping (facials and spa services) and situations where you're being asked to tip for medical procedures like lasers and injectables.

Dr. Dee explains why the American Medical Association calls it unethical, and what it means when money starts influencing medical decisions. She'll also help you understand when a tip screen might be an honest mistake versus a deliberate money grab.

Listen and learn exactly what to do the next time you're faced with that awkward screen and you'll understand why speaking up about it matters for everyone's safety.

Pick up your copy of Medspa Mayhem: https://www.drkatedee.com/

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...