What has a med spa sales rep with 20 years of experience seen that keeps them up at night?

Host Dr. Kate Dee sits down with Rachel Phillips who’s been selling to med spas for over 20 years, and she's seen things that will shock you!

From doctors panic-calling her to train unqualified staff because their licensed person just quit to practices going out of business before patients can finish the treatment packages paid in full upfront.

Rachel spills everything about what really goes on behind closed doors in an industry that has exploded in growth over the past decade, now numbering in the tens of thousands nationwide.

Chapters:
02:25 - When Sales Pressure Conflicts With Patient Safety
05:10 - Why Trust Matters More Than Closing The Deal
07:45 - Untrained Hands And The Real Risk Of Devices
10:30 - The Hidden Cost Of Buying Used Lasers
13:20 - Financing Mistakes That Destroy Med Spas
16:05 - How Illegal Shortcuts Put Patients At Risk
19:10 - Why Most Consumers Cannot Spot Unsafe Clinics
22:15 - When Marketing Promises Outpace Medical Reality
26:00 - What Actually Works Versus Industry Hype
30:45 - How To Choose The Right Provider With Confidence
34:30 - Raising Standards And Protecting The Future Of Aesthetics

As a sales rep, Rachel has had to choose between making the sale and doing what's right, and not every rep makes the same choice. She breaks down why some practices spend money on treatments that will never work for their patients, and how aggressive marketing creates the complications that end up in lawsuits.

For medspa owners, Rachel shares truths about buying equipment you can't afford and marketing to deal shoppers when you're trying to build a luxury practice. Learn the real reason why so many med spas fail, why patients get hurt, and what needs to change.

Listen and learn what could save you thousands of dollars or prevent a serious medical complication.

Connect with guest: https://www.linkedin.com/in/rachelmichaels/

Grab Your Copy of Medspa Mayhem the Book Today: HERE

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...

What if that viral beauty hack you saw on TikTok is actually damaging your face?

Dr. Kate Dee sits down with board-certified dermatologist Dr. Angela Casey to expose the truth about at-home aesthetic treatments that are flooding the market. They're seeing something alarming in their clinics, and it's getting worse.

Innocent-looking products you can buy online right now are causing damage that takes months or even years to fix. Some of these disasters start in the kitchen. Others arrive in packages from overseas with instructions you can't even read.

Think you can spot the difference between a harmless beauty trend and a trip to the ER? Dr. Casey shares what happens when patients try to recreate professional procedures at home, and the results are not pretty.

For the best anti-aging essentials: Download my FREE Gift Guide

Chapters:
00:02:10 - The Lemon Juice Mistake
00:04:30 - The Exfoliation Myth
00:07:00 - Why Natural Can Backfire
00:10:22 - The At Home Tool You Shouldn’t Touch
00:13:30 - Do LED Masks Actually Work
00:19:00 - Laser Hair Removal Or Not Really
00:25:00 - The Trend That Seems Harmless
00:31:30 - The DIY Mistake That Can Blind You
00:35:00 - The Device Causing Permanent Damage
00:40:00 - What Smart Patients Do Instead

They walk through a hierarchy of risk, from the stuff that's just a waste of your money to the treatments that could actually cost you your vision or leave permanent damage on your skin.

Stay until the end as they reveal the two at-home devices that absolutely terrify them as medical professionals.

Listen and learn what's hiding in plain sight before you become the next cautionary tale.

Connect with guest: Dr. Angela Casey

Grab Your Copy of Medspa Mayhem the Book Today: HERE

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...

If Your Med Spa's Medical Director Is Never There, Who Steps In When Something Goes Wrong?

Dr. Kate Dee heard a shocking rumor: one physician was supposedly overseeing 55 med spas in California. It sounded impossible, so she decided to investigate. What she discovered will change how you think about that professional headshot on your med spa's website.

She uncovered two real physicians who are listed as medical directors for 12 to 14 locations each, scattered across California and beyond. But here's the catch: they're full-time doctors in completely different fields, living hundreds of miles away from most of the spas they supposedly oversee.

Key Takeaways:

• One Doctor "Supervises" 14 Med Spas Across California (Plus One in Maine)
• Medical Directors Rent Their License and Might Not Ever Meet You
• Your Hospice Doctor Might Be Your Botox Supervisor
• That "Owner" Listed on the Website? He's Got 10 Other Spas Just Like Yours
• Why Your Med Spa Could Be Breaking HIPAA

Dr. Kate Dee tracked down these absentee medical directors and what their involvement actually looks like. She explains the difference between a medical director who's present and engaged versus one who's essentially renting out their license.

You'll learn why distance matters when it comes to supervision, emergency response, and making sure you're getting a proper medical evaluation before any treatment.

Dr. Kate Dee breaks down what to look for on a med spa's website, what questions to ask about their medical director, and why "available" doesn't always mean "there." She also reveals how these arrangements can create legal gray areas that put patients at risk, from missing good faith exams to questionable malpractice coverage.

Stay until the end to hear about Dr. Kate Dee's new Med Spa Board certification and how it's designed to solve exactly this problem. You'll walk away knowing how to spot red flags and protect yourself before you book your next appointment.

Listen and Learn how to verify your med spa has real medical oversight, not just a name on a website.

Pick up Bright Girl Skincare: https://brightgirl.com/DRKATE
USE Coupon: DRKATE20

Want the anti-aging essentials I actually use: Download my FREE Holiday Gift Guide

MORE FROM DR. KATE DEE

Have a question, story, or insight to share?

Leave Dr. Dee a Note → https://drkatedee.com

Follow Her on Instagram: instagram.com/drkatedee

Learn about The MedSpa Board — the national registry that verifies legally compliant, doctor-led med spas.

Find a certified provider near you → MedspaBoard.com

Please leave us a review on Apple Podcast: HERE

Catch full podcast episodes on YouTube: https://www.youtube.com/@DrKateDee

GLOW Medspa - Seattle, WA: https://glowspaseattle.com/

Disclaimer: This podcast is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before any aesthetic procedure.

Some episodes include anonymous or secondhand accounts; while accuracy is a priority, these stories represent individual experiences. Verify credenti...