The marketplace landscape is changing rapidly - not through isolated innovations, but through a fundamental redistribution of control. TikTok is building its own logistics infrastructure in Europe, Google is opening up agent-based commerce via the Universal Commerce Protocol, Amazon and eBay are closing their catalogs to AI agents, OpenAI is introducing a new fee tier with Instant Checkout, and Temu continues to grow through radical control over prices and processes. In this news episode, Ingrid joins Marcus Höhne, entrepreneur in a family business and long-time marketplace practitioner, to examine what these developments mean from a retailer's perspective. Together, they discuss where operational complexity is really increasing—and where it is merely being shifted, when additional fees are still manageable and when margins are structurally eroding, how logistics or price control are creating new dependencies, and which platforms still offer optional access instead of implicit lock-in.

Note from the sponsor base:

Repricing on marketplaces is often seen as a margin killer. But that assumption is misleading. Base, a solution provider for marketplace integration and repricing, knows from his practical experience: It’s not repricing that’s the problem - it’s the lack of strategy behind it. On marketplaces, visibility isn’t determined by the lowest product price, but by the total offer price - including shipping, fees and overall cost logic. Without clear guardrails, automation can quickly lead to margin erosion. What’s needed are solid fundamentals: a clear definition of relevant competitors, category-specific repricing rules, minimum prices, margin thresholds - and a realistic understanding of how Buy Box mechanics actually work. That’s exactly what we break down in detail in our new blog article. Click here to learn more about repricing!

Note from the sponsor eDesk:

Marketplace customer support often feels chaotic. In reality, it is surprisingly predictable. Most tickets revolve around the same recurring questions: Where is my order? Has it shipped yet? Can I still cancel? When teams answer these requests manually, they are not doing customer support - they are doing administrative work. At significant cost. eDesk addresses exactly this problem. As a helpdesk solution built specifically for marketplace and multichannel sellers, eDesk connects the inbox directly to more than 300 marketplaces - from Amazon and eBay to Mirakl and Kaufland. Instead of simply centralizing messages, it adds context: order status, tracking data, and relevant marketplace information are immediately available and can be answered automatically. Less tab switching, less copy-pasting, and more reliable SLAs. Which ten support questions account for the majority of all tickets - and how they can be automated - is detailed in our new Deep Dive “Marketplace Support Reality".

Why is cross-border expansion so hard for marketplaces - even when the technology is ready? In this episode, Ingrid flips the usual seller-centric perspective and looks at internationalisation from the operator’s side. She is joined by Valentin Lennartz from OnBuy and Paul Cotsas from Octopia to unpack the classic chicken-and-egg problem of supply, sellers, and demand. They discuss why “start with supply, then marketing” is more than a mantra, how seller quality and loyalty become strategic assets in new markets, and why aggregation doesn’t have to lead to interchangeable marketplaces. The conversation also touches on Germany as a particularly competitive market, the growing selectivity of sellers, and why speed only works when the foundation is right. A practical, operator-level discussion for anyone building or scaling marketplaces across borders.

Note from the sponsor Pixelmoda:

Marketplaces love video. But for many brands, video production still feels like a problem: expensive, slow, and almost impossible to scale. Which is why, on marketplaces, video often ends up being reserved for hero products only. And that’s exactly where things are changing. Tools like Pixelmoda use AI to turn a small set of existing product images into photorealistic video sequences. No cutting. No long production cycles. The result is video that finally scales across the assortment. And more sales without higher costs. If you want to know more about how this works, check out our blog post on the topic or listen to the podcast with Gianni Serazzi from Pixelmoda.

Spain is often seen as a price-driven market. In reality, it’s a speed-driven one. In this episode of Let’s Talk Marketplace, Ingrid talks to Romain Aymeric (The Agent) about why fashion brands struggle in Spain not because they’re too expensive, but because they’re too slow. They discuss very honestly why trend speed matters more than discounts, how Spanish consumers react extremely fast to new styles, and why players like Shein win through timing rather than price alone. The episode also looks at why local grounding is essential, how Zalando had to recalibrate its approach, and why El Corte Inglés remains a strategic gatekeeper - making Spain a market that consistently rewards speed, relevance, and local strategy.

Note from the sponsor Kaufland Global Marketplace:

Maybe one of your good resolutions for 2026 is to finally expand internationally. With Kaufland Marketplace, you can sell quickly and easily in seven countries and scale your business. Kaufland removes multiple hurdles at once - with an integrated EPR service, professional translation tools, and the Kaufland Shipment Solution. And your software? Whether it’s PlentyONE, JTL, or Billbee - all major providers are already integrated. The workflows are in place. All of this - and much more - is available starting at a base fee of €39.95 per month. And the best part? If you use the promo code MP-UNI2026 when registering, new sellers can sell for three months without paying the base fee- but only until March 31. So register right now here on Kaufland Global Marketplace!

Note from the sponsor Octopia:

Marketplace growth is anything but easy: How can marketplaces quickly find suitable merchants? Who can assist with onboarding and logistics? This is where Octopia can assist, a fully integrated marketplace services suite. With 20+ years of know-how, over €2 billion GMV, 450 specialists and 10,000 vetted sellers, Octopia focuses on what matters most: acquiring sellers, onboarding them fast, and driving their performance so marketplaces can scale without complexity. Want to know why platforms like Rakuten, Allegro, CDON or FNAC Darty rely on Octopia? Listen to our podcast in two weeks, where OnBuy shares how it uses Octopia to support its European expansion - or check out our company portrait!