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It’s Not You—It’s Your Hospitality

It’s Not You—It’s Your Hospitality

By: Preston Lee
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About this listen

It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.


Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.


If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.


Because at the end of the day, it’s not you—it’s your hospitality.

© 2026 It’s Not You—It’s Your Hospitality
Economics
Episodes
  • I Found the #1 Mistake Killing Restaurants in 2026 and How to Fix it
    Mar 21 2026

    Running a restaurant has NEVER been harder.

    Since 2020, the cost of operating a restaurant has increased by 35%… while margins were already razor thin. At the same time, competition is rising, staff expectations are changing, and consistency is harder than ever to maintain.

    So how do the top 10% of restaurants still win?

    In this video, I break down the real problem holding restaurants back and why most owners, operators, and managers are focusing on the WRONG things.

    👉 It’s not more complexity.

    👉 It’s not more training.

    👉 It’s SIMPLICITY done right.

    After working with 350+ restaurant groups worldwide and analyzing over 1,000 operations, we’ve found a clear pattern:

    Success comes from mastering the fundamentals... not overcomplicating them.

    What You’ll Learn In This Video:

    ✔️ Why “keeping it simple” is the hardest (and most important) strategy in 2026

    ✔️ The dangerous mistake most restaurant leaders make when training staff

    ✔️ How rising costs are quietly killing your profitability

    ✔️ Why your current systems may be outdated (especially with Gen Z + AI)

    The 5-Phase Framework used by top-performing restaurants:

    Advanced Leadership

    High-Level Systems

    Dynamic Training

    Follow-Up Mastery Accountability

    Here is the reality of restaurants right now...

    Most restaurants are stuck delivering transactional experiences…

    But the ones that WIN deliver true hospitality, and that’s what keeps guests coming back, spending more, and choosing YOU over competitors.

    In a world where guests are going out LESS, you need to give them a reason to choose YOU every single time.

    Show More Show Less
    6 mins
  • How One of America’s Most Profitable Restaurants Built Its Brand on a Shrimp Cocktail
    Mar 12 2026

    Most restaurants fail.

    The average independent restaurant lasts less than 5 years. Profit margins sit around 3-5%, staff turnover can exceed 75%, and the industry is notorious for destroying even the most passionate owners.

    So how did St. Elmo Steak House survive 123 years... and become one of the highest-grossing independent restaurants in America?

    Located in Indianapolis, this legendary steakhouse generates over $26.5 million per year from a single location. It survived Prohibition, the Great Depression, the 2008 Financial Crisis, and even the restaurant shutdowns during COVID‑19.

    And the craziest part?

    It did it without franchising, without private equity, and without opening for lunch.

    This podcast breaks down the real systems behind a $70M hospitality empire built by Steve Hughes and Craig Hughes.

    You'll discover:

    • Why closing lunch service made the restaurant MORE profitable
    • The psychology behind calling employees “stewards” instead of staff
    • The business strategy that turned a failing tavern into a hospitality powerhouse
    • How the famous St. Elmo shrimp cocktail became a viral marketing engine
    • Why scarcity beats scale in the restaurant industry
    • The leadership philosophy that kept employees for 20–30+ years

    This isn’t just a restaurant story.

    It’s a masterclass in leadership, systems, culture, and hospitality strategy.

    If you're an entrepreneur, restaurant owner, manager, or hospitality professional, the lessons inside this story might completely change how you think about building a business.

    Because the truth is:

    The steakhouse isn’t the product.
    The system is.

    Show More Show Less
    10 mins
  • Hot Dog Cart to $750 Million Dollar Empire: The Untold Reason of Portillo's Success
    Mar 3 2026

    Grab the popcorn, because in this podcast I break down one of the greatest restaurant growth stories ever: How Portillo's went from a tiny hot dog trailer funded with just $1,100 to a $700M+ public restaurant empire.

    I recently spent $1,200 on a company dinner… and it made me realize something powerful:

    Someone else once took roughly the same amount of money and built a national brand using systems, leadership training, operational discipline, and hospitality excellence.

    This is NOT a story about hot dogs.

    This is a masterclass in restaurant scaling, business systems, leadership development, and operational execution.

    If you’re a restaurant owner, entrepreneur, operator, or leader trying to grow beyond one location, this video will show you what scaling actually requires and why most businesses fail before they ever reach real expansion.

    So, in this rich podcast I go over:

    ✅ The REAL reason Portillo’s scaled from a trailer to a publicly traded company
    ✅ The critical milestones that turned a local restaurant into a national brand
    ✅ Why consistency beats creativity in restaurant growth
    ✅ The operational systems that allow high-volume restaurants to scale
    ✅ How drive-thru strategy, throughput, and unit economics create massive profits
    ✅ Why leadership depth determines whether expansion succeeds or fails
    ✅ The exact restaurant growth blueprint you can copy using The Thirty Percent

    Show More Show Less
    19 mins
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