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It’s Not You—It’s Your Hospitality

It’s Not You—It’s Your Hospitality

By: Preston Lee
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About this listen

It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.


Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.


If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.


Because at the end of the day, it’s not you—it’s your hospitality.

© 2025 It’s Not You—It’s Your Hospitality
Economics
Episodes
  • The #1 Reason Restaurants Break and How to Fix It
    Dec 5 2025

    Scaling a restaurant from 1… to 4… to 5 locations is exciting, until the cracks start showing.

    Most restaurant owners think their biggest problem is hiring, training, or systems.

    But the REAL breakdown happens in one place only:
    👉 The implementation phase on the floor.

    In this podcast, I break down the exact reason growing restaurant groups lose consistency, hospitality standards slip, and why even the best training falls apart the moment your new employees hit the floor.

    You'll learn:

    ✅ The 3 onboarding phases every restaurant must master
    — Expectation
    — Commitment
    — Implementation (where 99% fail)

    ✅ Why your floor environment destroys your training
    ✅ How inconsistent leadership, follow-up, and accountability sabotage growth
    ✅ How to fix hospitality gaps before opening your next location
    ✅ How to get managers to hold standards without fear of “losing staff”
    ✅ Why “toxic top performers” aren't actually irreplaceable
    ✅ The simple 3-item system to rebuild your floor standards and get consistency FAST

    If you’re opening more locations, or planning to, this podcast will save you hundreds of hours, thousands of dollars, and protect your brand from collapsing under its own growth.

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    14 mins
  • Hospitality Isn’t in The Training...It’s in The Selling
    Dec 2 2025

    Hospitality isn’t dying, the way we train it is.

    In this presentation, I break down the hospitality mindset that most restaurants completely miss. If you’ve ever wondered why your team can smile, say the right words, follow the script… and STILL fail to deliver real hospitality, this is for you.

    Most restaurants try to fix the symptom, the surface-level smiles, greetings, and scripts. But the real game is underneath the iceberg: the cause.

    That’s where loyalty, retention, culture, and real guest experience are built.

    Inside this training, I break down:

    🔥 Why hospitality feels rare today
    🔥 Why scripts don’t create connection
    🔥 Why Gen Z isn’t motivated by money, and what actually drives them
    🔥 The real difference between service vs. hospitality (your team MUST know this)
    🔥 Why hospitality is innate in everyone
    🔥 How Chick-fil-A, In-N-Out, and elite teams build buy-in, growth, and purpose
    🔥 The one mindset shift that makes training actually STICK
    🔥 Why accountability is the #1 missing skill in restaurants
    🔥 How “employee experience” determines your guest experience
    🔥 The 'Moneyball' lesson every operator needs: put the right people in the right roles

    If you want to build a team that gives unconditional hospitality, creates trust with guests, stays bought in, and actually cares, it starts with the mindset.

    This is how you develop your people.
    This is how you build culture.
    This is how you thrive instead of survive.

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    20 mins
  • The Mindset Training That Makes your Restaurant Employees Profitable
    Dec 1 2025

    Most people stay stuck in a paycheck-to-paycheck life because they think like everyone else.

    So, in this presentation, I show you the exact mindset shift top performers use, and how it completely changes your future in hospitality, leadership, and life.

    This shift helped Chick-fil-A beat every other QSR without the best product, how Apple crushed Microsoft by focusing on innovation instead of competition, and why selfless, unconditional hospitality is the most profitable skill in the restaurant industry.

    If you want more opportunity, more income, and more growth, it starts with the mindset you carry in your restaurant.

    In this podcast you’ll learn:

    ✔️ Infinite vs. finite mindset (and why almost everyone gets this wrong)
    ✔️ The real reason Chick-fil-A dominates without the best chicken
    ✔️ How Apple beat Microsoft by competing with themselves
    ✔️ Why knowledge isn’t power, but knowledge with action is
    ✔️ The difference between service and true hospitality
    ✔️ How selfless, unconditional hospitality makes you more valuable
    ✔️ How to build relationships, elevate guest experience, and grow faster
    ✔️ Why doing more than you’re paid for leads to getting paid more than you do

    If you’re in hospitality, a restaurant owner, or you want to grow into a top-tier performer, this is for you.

    Show More Show Less
    16 mins
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