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Loop

Loop

By: TaskUs
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 The Loop features conversations from the frontline of digital services. From CX and AI to Trust & Safety, Financial Crime & Compliance, and beyond, experienced leaders dig into how customer interactions, safe and speedy model building, innovative wellness and resiliency programs, plus platform vigilance can fuel smarter business decisions and drive growth. You’ll get a view of what’s next — and find out what to do now to get there. We go beyond trendspotting to explore the practical, people-driven moves that keep companies ahead.Copyright 2025 TaskUs
Episodes
  • Transform or Stagnate: AI’s Revolutionary Role In Customer Experience

    Transform or Stagnate: AI’s Revolutionary Role In Customer Experience
    Oct 31 2025

    In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and support to create a seamless customer experience. Additionally, he argues that business goals must dictate technology investments, not the other way around.

    Drawing on the company’s journey navigating complex European regulations, Sylvain also talks about new tech adoption when the stakes are high and why human-in-the-loop workflows are key to preserving accuracy and trust.

    Tune in to the discussion: https://taskus.me/4913M6B
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    33 mins
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