Transform or Stagnate: AI’s Revolutionary Role In Customer Experience
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Transform or Stagnate: AI’s Revolutionary Role In Customer Experience
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About this listen
In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and support to create a seamless customer experience. Additionally, he argues that business goals must dictate technology investments, not the other way around.
Drawing on the company’s journey navigating complex European regulations, Sylvain also talks about new tech adoption when the stakes are high and why human-in-the-loop workflows are key to preserving accuracy and trust.
Tune in to the discussion: https://taskus.me/4913M6B
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