How to Fix Broken Customer Service: Why Execution Beats Strategy
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from Wish List failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
How to Fix Broken Customer Service: Why Execution Beats Strategy
-
Narrated by:
-
By:
Ever walked into a coffee shop and felt like an inconvenience just for trying to buy a coffee? You’re not alone. Customer service standards are slipping everywhere and, in every industry.
The upside to customer service becoming a lost art is that the bar is currently on the floor. But making customers happy doesn't require another perfectly written strategy; you just need to do the simple things really well.
Join Tanyika as she breaks down the simple, human elements of great customer service and explains why brilliant execution starts on the shop floor, not in a boardroom.
In this episode:
- Why future executives need to start their careers on the customer frontline.
- Why over-planning stops you from taking action (and how to fix it).
- Practical lessons on tag-teaming sales, solving awkward customer problems, setting expectations, and the power of offering more.
- Why soft skills like enthusiasm and a can-do attitude drive actual business growth.
Mentioned in this episode:
Just Jeans
Bras 'N' Things
adbl_web_anon_alc_button_suppression_t1
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.