How Do I Give Someone Feedback Without Making Them Defensive?
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How Do I Give Someone Feedback Without Making Them Defensive?
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Summary
Trying not to upset someone can make feedback so vague that nothing changes. Christine Beard sets out a more useful approach: describe observable behaviour, clarify the agreed standard and impact, ask for the person’s view, and revise your interpretation when the evidence warrants it. She discusses defensive reactions, silence, privacy and why the compliment sandwich often obscures the point. Above all, agree the next action and review it; a feedback conversation is unfinished until you know whether performance changed.
Explore The Christine Beard Leadership Collection and practical leadership resources:
https://christinebeard.com.au/
Watch the video: https://youtu.be/OReXT4L7C2g
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