How Do Brands Foster Belonging?
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How Do Brands Foster Belonging?
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Summary
Belonging is one of the oldest drivers there is: the tribal brain sorts us from them in under a tenth of a second, and will do it on the strength of a coin toss. Brands keep asking how to build some. This episode works through what that means in practice — why belonging sits between people rather than between a person and a logo, what it takes to show up credibly inside a tribe you didn't create, and how much easier the question gets once you accept that everyone belongs to several tribes at once. Bases, spaces and faces, why CRM might need renaming, and what all of it should really change about a marketer's objectives. Part one of two, as the argument will move next week to the worth of superfans.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.