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Hands-off Hospitality

Hands-off Hospitality

By: Angela Tan
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About this listen

Hands-Off Hospitality is the podcast where unforgettable client experiences are powered by invisible systems that run quietly in the background—so you can impress, automate, and breathe. Hosted by Angela Tan of The Systems Rx (www.thesystemsrx.com), it’s your behind-the-scenes look at seamless, high-touch systems that elevate your brand without burning you out.

Want support building systems like these in your own business? Come join The Systems Pharmacy, a cozy corner for business owners who want calm, consistent support setting up high-touch systems that take care of your clients and your capacity: https://thesystemsrx.thrivecart.com/the-systems-pharmacy-membership/

© 2025 Hands-off Hospitality
Economics Leadership Management & Leadership
Episodes
  • Episode 15: Why I’m Shifting My Business (And What I’m Building Next)
    Nov 24 2025

    This episode is part heartfelt life update, part nerdy behind the scenes of how I’m designing the client experience for a brand-new low-ticket membership.

    I’m sharing the full story: my husband’s job shift, stepping away from a “stable” role that turned out to be deeply misaligned, wrestling with feast-or-famine months, and deciding to pull my three-year-old out of daycare so I can actually live the flexibility I built this business for.

    Then we get into the fun stuff: the actual thought process behind building a low ticket membership that feels accessible and genuinely good for the amazing heart-led CEOs inside. You’ll hear how I’m thinking through platforms, payment processors, automations, and access so members get an instant, seamless client experience.

    If you want first dibs when this membership for starter and growing CEOs goes live, join the waitlist here: https://airtable.com/appGnc8fZcTe5DWwB/shrH67GUzqQa3OIcs

    If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!


    Connect with Angela:

    • Website: thesystemsrx.com
    • Instagram: @thesystemsrx
    • Threads: @thesystemsrx
    Show More Show Less
    29 mins
  • Episode 14: Lead Intake That Pays You Back
    Nov 11 2025

    If your discovery calls keep running long, no-show rates feel random, and your CRM is basically an overpriced scheduling tool this one’s for you. I’m walking through my six-point audit framework using your lead intake + sales call workflow as the example. You’ll see exactly how small, overlooked gaps (like a too-basic intake form or limp reminder emails) quietly drain revenue and how to flip each touchpoint into ROI. We’ll quantify it, too: the 15 minutes you lose per call, the show-up rate bump worth thousands, and the underused software that should be acting like your first hire, not a line-item expense.

    Ready to turn first impressions into income and protect the money you’re already earning? Tap into my Backend Revenue Audit and get a personalized ROI plan for your top revenue workflows. → https://thesystemsrx.com/backend-revenue-audit

    If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!


    Connect with Angela:

    • Website: thesystemsrx.com
    • Instagram: @thesystemsrx
    • Threads: @thesystemsrx
    Show More Show Less
    27 mins
  • Episode 13: Finding Hidden Revenue Sitting in My Own Backend (Part 2)
    Oct 28 2025

    After telling her sales coach she had “no leads,” Angela Tan realized the problem wasn’t a lack of interest — it was a leaky backend. In this episode of Hands-Off Hospitality, Angela walks you through the real-time audit she ran on her own business systems and what she uncovered.

    From clunky CRM processes that scared off referrals… to wasted prep time before sales calls… to a missed opportunity to grow her top lead source — referrals — Angela breaks down exactly what was slowing her down and how she rebuilt it using Airtable and Fillout.

    If you’ve ever avoided your CRM, lost track of warm leads, or felt like your client experience was a little too chaotic to scale… this one’s for you.

    You’ll hear what made her finally ditch HoneyBook, how she cut 15 minutes off every sales call, and the backend tweaks that now help her show up more confident, prepared, and profitable.

    Need support uncovering the silent leaks in your own business? Book a Backend Revenue Audit: https://thesystemsrx.com/backend-revenue-audit

    If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!


    Connect with Angela:

    • Website: thesystemsrx.com
    • Instagram: @thesystemsrx
    • Threads: @thesystemsrx
    Show More Show Less
    31 mins
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