In this episode, Trevor Bacon, operations manager and vice president of construction at Bacon Plumbing, Heating, Air & Electric, shares proven strategies for engaging and retaining HVAC talent across multiple generations. From setting clear expectations during onboarding to creating transparent career roadmaps, Trevor explains how contractors can build a culture of growth. He emphasizes the importance of listening to employees, adapting to their needs—whether it’s work-life balance for younger techs or advancement opportunities for seasoned workers—and following through on commitments.

In this episode, we sit down with Chris Johnson, president of Elko, Nevada-based Charles Chester Plumbing & Heating Inc., to talk about why engaging a multigenerational workforce matters more than ever. From seasoned pros passing down hard-earned wisdom to younger techs bringing fresh ideas and digital know-how, each generation has something valuable to contribute. Tune in as we explore how bridging those differences can build stronger teams, boost retention, and set businesses up for long-term success.

In this episode, Amanda Zink, president of Lake Havasu, Arizona-based Air Control Home Services, discusses succession planning and the unique dynamics of working in a family HVAC business. Zink highlights both the challenges and deep rewards of multi-generational work, calling it one of the greatest honors of her life to build a business alongside her parents and brother.