Welcome to another episode of Grow with Technology! Today, we're taking you on a deep dive into the cutting-edge world of logistics and supply chain management, where artificial intelligence isn't just a buzzword—it's at the very heart of how global goods are moving right now. Hosts Ben Bard and Jessica Smith break down how AI is transforming everything from warehouse automation and predictive demand forecasting to the seamless integration of blockchain and IoT.

You'll hear real-world examples of companies like Amazon and Maersk using AI to unlock faster processing, smarter route planning, and powerful risk management tools—even as they wrestle with challenges like data quality, high costs, and workforce shifts. Plus, we explore the critical need for responsible data use, upskilling, and building a culture of adaptability as supply chains become smarter and more sustainable.

So, whether you’re a tech enthusiast, supply chain pro, or just curious about the future of commerce, join us as we unpack the promises, pitfalls, and paradigm shifts reshaping global logistics through AI.

Welcome to another episode of "Grow with Technology." In today’s deep dive, hosts Ben Bard and Richard Butler Jr. – joined by AI co-host Jessica – explore how artificial intelligence is rapidly transforming business workflows. Gone are the days when AI was just a futuristic idea. Now, it’s the intelligent copilot revolutionizing everything from automating repetitive tasks, boosting accuracy, and uncovering hidden insights, to fundamentally reshaping what efficiency means in a modern, competitive market.

We’ll break down real-world examples across industries like healthcare, retail, and finance, showing how AI is powering smarter decisions, enhancing customer experiences, and fueling innovation. But it’s not all smooth sailing—our hosts address the complexities, including skill gaps, data security, and workforce transitions. You’ll walk away with actionable strategies from industry expert Richard Butler Jr., on how to identify the right areas for AI integration, measure its impact, and navigate the challenges along the way.

Whether you’re an AI enthusiast, a business leader looking for a competitive edge, or just curious about the future of work, this episode is packed with insights to help you adapt, innovate, and thrive alongside your new digital copilot. Let’s dive in!

Welcome to another episode of Grow with Technology! In today’s Deep Dive, Ben Bard and Jessica are unpacking the world of AI-powered chatbots and how they’re reshaping the customer service landscape—often in ways we barely even notice. Leaning on insights from technology consultant Richard Butler Jr., they explore how chatbots have evolved from simple Q&A machines to sophisticated virtual assistants that understand context, adapt to our language, and even help businesses deliver faster, more personal support.

Ben and Jessica break down not only the visible changes—like instant responses and 24/7 availability—but also the behind-the-scenes transformations that make interactions smoother for both customers and companies. From cost savings and improved customer loyalty to the technical must-haves that separate a truly helpful chatbot from a frustrating one, they cover the core features that are driving this fundamental shift.

But it’s not all upside: Our hosts candidly discuss the current limitations—like handling complex, emotional, or nuanced issues—and the importance of seamless handoffs to human agents. Plus, they look ahead at what’s next: think smarter bots with voice capabilities, context awareness, and advanced analytics that could even anticipate problems before you run into them.

If you’ve ever chatted with a bot online (and who hasn’t?), this episode will change the way you think about those digital assistants and what the future of customer service could look like. Let’s dive in!