Calls come in at 2 a.m., details are incomplete, traffic is stacking up, and everyone on scene is counting on you to get it right. We sit down with Hannan Schick of Hannan Towing and Recovery and Beau White of Towing and Recovery Academy to talk about what real towing and recovery leadership looks like when the work is unpredictable and the stakes are high.

Hannan walks us through how a family-owned towing company grows from a couple of trucks in 2010 into a fleet that handles light duty, medium duty, and heavy duty towing, plus bigger recoveries and complex highway incidents. We get specific about what people don’t see: dispatch triage, equipment selection, scene planning, and the discipline to slow down long enough to make a safe plan before anyone starts moving steel. If you’re searching for heavy recovery lessons, rotator operations mindset, or how to scale a towing business the right way, this conversation delivers the principles behind the progress.

Beau shares why his transition into a director role focused on towing operations, training, and safety clicked fast: autonomy, trust, and a culture that welcomes improvement. He explains how daily coaching in the field builds a stronger safety culture, breaks old habits, and protects operators on dangerous roadside scenes. We also dig into why relationships with police departments, fire departments, and partner companies matter when a major accident shuts down the road and teamwork is the only way to reopen it safely.