Recorded live at the Melbourne Institute of Massage and Myotherapy Soft Tissue Congress 2025.

David and Jackie share their insights from a day surrounded by passionate therapists and educators. Sarah Nehme from BFT redefine how we use exercise prescription to approach pain and progression. Elicia Crook from Health Leader Co brought her energy to marketing and business strategy, showing how simple, consistent actions create sustainable growth. And Kylie Hicks shared stories of impact on trauma-informed practice, exploring how empathy, boundaries, and psychological safety can impact on transforming the lives of people living with chronic pain.

Watching webinars on Zoom in comfort of your Jim Jams might be easy, but nothing beats the energy and community of face to face learning.

To watch the presentations of the 2025 Soft Tissue Congress head to https://mimt.edu.au

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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc

Not every session goes to plan. Sometimes, even when you think you’ve done everything right, a client walks away disappointed—and lets you know it. In this episode, Jackie shares a recent experience that rattled her confidence, and David opens up about moments he’s missed the mark too. Together, they unpack how client expectations get misaligned, why intake forms matter more than you think, and what to do when feedback lands in your inbox like a gut punch. It’s a conversation about humility, growth, and holding your nerve when things don’t go your way.

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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc

Policies and paperwork might not sound exciting, but they’re what keep your massage business safe, professional, and stress-free. In this episode, David and Jackie talk with Chantel Ryan, founder of Legally Healthy and former business lawyer turned naturopath, about the five essential policies every health practitioner needs, the legal blind spots therapists often miss, and why good documents protect both you and your clients.

Listen to learn:

• How a lawyer became a naturopath and built Legally Healthy

• The five must-have policies for massage and wellness practices

• Common legal traps in advertising and product sales

• How clear policies strengthen client relationships

👉 Find Chantel’s templates and resources at legallyhealthy.com.au

Follow Chantel on Instagram: https://www.instagram.com/legallyhealthyau/

Freebies

For new businesses: Business Start Up Checklist

For more established businesses: Legal Health Check for Health Practitioners

Resources:

Legally Healthy Knowledge Centre: Up to date guides andblogs for health practitioners: https://legallyhealthy.com.au/resources/

Newsletter sign up and 10% off: https://legallyhealthy.myflodesk.com/join-our-community

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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc