In this episode of the Event Rental Pro Playbook, Mark sits down with Kim Latko, COO of TentandTable.com, to break down what it really takes to move from chaos to control in your rental business.

They dive into why most companies stay stuck in survival mode, how to build systems that actually scale, and what a healthy, efficient workflow looks like from booking to delivery.

If you're tired of doing everything yourself, dealing with constant fire drills, or relying on "hero" employees to keep things running, this episode is for you.

• The real role of a COO (hint: minimizing chaos)
• Why most rental businesses struggle to scale
• How to build clear processes and improve workflow
• The power of KPIs and accountability without micromanaging
• Why revenue alone doesn't equal growth
• How to avoid burnout from "hero-based" systems

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Welcome to the very first episode of the Event Rental Pro Playbook, your go-to resource for building a smarter, more efficient, and more profitable event rental business.

In this kickoff episode, we break down exactly what this podcast is all about, who it's for, and what you can expect moving forward.

If you're in the event rental industry, whether you're just getting started, growing your company, or looking to scale, this show is designed to give you real-world strategies you can actually use.

No fluff. No theory. Just practical insights to help you run a better business.