Episode 82 - How random is your CX?
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Episode 82 - How random is your CX?
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About this listen
In this episode Rhian and Richard warble about random versus intentional and differentiated customer experience. They provide insight into the impact of random customer experience on revenue and delve into the latest data from the insight6 professional services sector report - how well do legal, accountancy, financial and property firms handle initial enquiries?
The full enquiry handling report is available to download HERE
The CX Podcast R&R is produced by insight6
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