What makes an experience with a brand truly remarkable? This week, I connect with customer experience expert Dan Gingiss to explore the strategies behind creating memorable and impactful customer interactions that drive loyalty and word-of-mouth marketing.Dan shares his journey into the world of CX, the principles of his "WISER" framework, and the critical role of both customer and employee experience in business success.See today's episode highlights:

• 00:01 Dan's Entire Personal Development Plan was Becoming a Recognized Leader
• 04:27 Dan's Ingress to Customer Experience
• 07:00 What Makes the Best Managers Exceptional
• 11:08 Working on What You are Good at VS Passionate About
• 12:20 What's a Critical Aspect in the Customer Experience?
• 16:00 Employees Must Be Empowered to Become Customer Centric
• 18:47 When did Customer Experience Enter the Mainstream?
• 23:02 Building Long-term Customer Loyalty
• 26:35 Intentional Mindset and the WISEr Framework
• 33:50 What it Means for a Brand to Compete on Experience
• 42:40 Dan Gingiss on Becoming the Experience Maker
• 44:32 What It Truly Means to Be a Certified Speaking Pro

Ready to take your customer experience to the next level? Want to learn more about Dan's proven strategies and how he can help your business thrive? Connect with Dan Gingiss directly! Visit his website at https://DanGingiss.com to explore his services, resources, and even book him for your next event.For daily insights and to join Dan's professional network, find him on https://LinkedIn.com/in/DanGingiss. And don't forget to subscribe to his YouTube channel, YouTube.com/@theexperiencemaker for valuable video content packed with actionable CX tips and inspiration. Your journey to creating remarkable experiences starts now – so connect with Dan today!If you're interested in working with AI-skilled and tech-driven Remote Professionals to help grow your business or to help you reclaim more time, check out https://www.HireKayana.com and explore what some of the world's top talent can do for you and your business today.

What happens when an engineer turns his attention from systems to people? In this episode, I sit down with Joseph Varghese, a personal growth strategist and creator of Success Circles, to talk about how he helps entrepreneurs break through overwhelm, build accountability, and lead with impact.We dive into what Success Circles are—and how they help founders grow faster. Why leadership is more about mindset than titles. How engineers (and analytical thinkers) can transform into high-impact leaders and the routines and rituals of peak performers.If you're an entrepreneur looking to scale sustainably, surround yourself with the right people, and unlock your potential—you’ll want to watch this!Episode Highlights:00:00 Entrepreneurship Allowed Joseph to Manage His Health Better07:02 What is Truly Possible in a Mastermind Group?11:46 The Bigger the Why the Easier the How13:18 Becoming a Community Builder17:36 What Breakthroughs in Tech are You Most Excited About?19:20 How Speaking Out Loud Engages Critical Thinking23:10 We are Executive Producers of our Lives25:50 Where Should People Get Started in AI?28:46 How Do You Decide Between AI & a Remote Professional?31:04 How Do You Instill the Can-Do Attitude in Your Team?35:54 Best Advice for Businesses Looking to ScaleIf you're interested in working with AI-skilled and tech-driven Remote Professionals to help grow your business or to help you reclaim more time, check out https://HireKayana.com and explore what some of the world's top talent can do for you and your business today.

In this episode of Discovering The Possible, Midwest Founders Community lead curator Angela Damiani joins the show to dive into building worthwhile community experiences and how remote professionals are able to support her work and unlock even greater potentials.

Angela has spent over a decade creating unforgettable and unique experiences - building the Midwest Founders Community, transforming it into a powerhouse for Midwestern startups.

Throughout our conversation, we uncover some of Angela’s most effective strategies for team building, her passion for creating real-life experiences, and her deep insights into how to foster a thriving remote work environment.

Check out some of the episode highlights:

00:02:02 The Midwest Founders' Community (Events and Its People)

00:10:12 Raising the Ride for the Entrepreneurial Community

00:14:06 Discovering Abundance in Time and Mental Space with Remote Professionals

00:15:14 Pursuing the potential to Earn Success

00:20:37 Defining Factors in Building Teams

00:22:56 A Rare Peak Behind the Curtain at Kayana's Talent Matching

00:25:30 Working with Angela Means Being Immersed in the Community

00:28:20 What Does It Truly Take to Lead the Founders' Community?

00:30:15 Operating with Transparency & Integrity in the Workplace

00:36:45 Abundance and Scarcity in Resource Discovery
Get the latest updates on Angela Damiani through https://www.LinkedIN.com/in/angeladamiani/ or check out https://www.NEWaukee.com/ if your business or organization is looking to find innovative ways to engage audiences.And if you're interested in working with AI-skilled and tech-driven Remote Professionals to help grow your business or to help you reclaim more time, check out https://www.HireKayana.com and explore what some of the world's top talent can do for you and your business today.