What makes an experience with a brand truly remarkable? This week, I connect with customer experience expert Dan Gingiss to explore the strategies behind creating memorable and impactful customer interactions that drive loyalty and word-of-mouth marketing.Dan shares his journey into the world of CX, the principles of his "WISER" framework, and the critical role of both customer and employee experience in business success.See today's episode highlights:

• 00:01 Dan's Entire Personal Development Plan was Becoming a Recognized Leader
• 04:27 Dan's Ingress to Customer Experience
• 07:00 What Makes the Best Managers Exceptional
• 11:08 Working on What You are Good at VS Passionate About
• 12:20 What's a Critical Aspect in the Customer Experience?
• 16:00 Employees Must Be Empowered to Become Customer Centric
• 18:47 When did Customer Experience Enter the Mainstream?
• 23:02 Building Long-term Customer Loyalty
• 26:35 Intentional Mindset and the WISEr Framework
• 33:50 What it Means for a Brand to Compete on Experience
• 42:40 Dan Gingiss on Becoming the Experience Maker
• 44:32 What It Truly Means to Be a Certified Speaking Pro

Ready to take your customer experience to the next level? Want to learn more about Dan's proven strategies and how he can help your business thrive? Connect with Dan Gingiss directly! Visit his website at https://DanGingiss.com to explore his services, resources, and even book him for your next event.For daily insights and to join Dan's professional network, find him on https://LinkedIn.com/in/DanGingiss. And don't forget to subscribe to his YouTube channel, YouTube.com/@theexperiencemaker for valuable video content packed with actionable CX tips and inspiration. Your journey to creating remarkable experiences starts now – so connect with Dan today!If you're interested in working with AI-skilled and tech-driven Remote Professionals to help grow your business or to help you reclaim more time, check out https://www.HireKayana.com and explore what some of the world's top talent can do for you and your business today.