As companies get to grips with inflation, cost of living crises, supply chain issues, and geopolitical conflicts, meeting customers' expectations has never been so challenging. Today, we're having a roundtable with two of KPMG's global sector leads to talk about trends that we're seeing in the marketplace around customers and consumers, and how companies are interacting and engaging with their customers, and how they're trying to stay ahead of disruption.

Our speakers this week:

• Julio Hernandez, Global Customer and Operations Service Line Lead, KPMG International
• Anna van Poucke, Global Sector Lead for Healthcare, KPMG International
• Judd Caplain, Global Sector Lead for Financial Services, KPMG International

From emerging technologies like the metaverse, to speech-processing and improved location-based services, organizations are trying to balance the quest for insight versus the protection of customer data. Today, our panel discuss what good customer privacy looks like, and how it is shaping customer interactions.

Our speakers this week:

• Julio Hernandez, Global Customer and Operations Service Line Lead, KPMG International
• Sylvia Klasovech Kingsmill, Global Head of Privacy and Partner, KPMG in Canada

• Paul Henninger, Global Head of Lighthouse and Partner, KPMG in the United Kingdom.