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The great data debate

The great data debate

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From emerging technologies like the metaverse, to speech-processing and improved location-based services, organizations are trying to balance the quest for insight versus the protection of customer data. Today, our panel discuss what good customer privacy looks like, and how it is shaping customer interactions.

Our speakers this week:

  • Julio Hernandez, Global Customer and Operations Service Line Lead, KPMG International
  • Sylvia Klasovech Kingsmill, Global Head of Privacy and Partner, KPMG in Canada
  • Paul Henninger, Global Head of Lighthouse and Partner, KPMG in the United Kingdom.

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.