Todd Studer sits down with Travis Waldstein of Aire Serv Heating and Air Conditioning and Waldstein Plumbing to talk about a major step forward for the company. Travis shares why hiring the right operations person can transform a growing business, how leadership requires learning to let go of certain responsibilities, and why building the right team is the key to scaling. The conversation also touches on lessons from franchise training, business growth in Council Bluffs, and the mindset required to move a company to the next level.

Todd Studer and Travis Waldstein cover a lot of ground in this Circle of Trades conversation, from old houses and outdated plumbing systems to how service businesses earn trust in smaller communities. Travis shares why older homes require deeper technical knowledge, why meeting customers where they are matters, and how empathy, options, and long term relationships should come before chasing dollars. The episode also dives into local business growth, legacy planning, passive income, and what it really means to build something that lasts for the next generation.

Todd and Travis get into a very real service business problem: how do you handle after hours calls when people are stressed, it feels like an emergency, and nobody wants to fight a phone tree or an AI bot. Travis shares what he’s tried, what has worked and what has not, and why “less is more” can matter when customers just want a live human fast. Along the way, they hit the bigger point: communication is not a nice to have, it is survival in a trade business.

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