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Call Center Confidential

Call Center Confidential

By: Trey_Briggs
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About this listen

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

© 2026 Call Center Confidential Economics Management Management & Leadership
Episodes
  • How Seinfeld, Socrates, and Elon Musk Can Save the Call Center Industry

    How Seinfeld, Socrates, and Elon Musk Can Save the Call Center Industry
    Feb 27 2026

    In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down First Principles Thinking, a powerful problem-solving method, and how it can revolutionize quality assurance scoring and training. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    14 mins
  • The Significant Differences Between Scoring and Training

    The Significant Differences Between Scoring and Training
    Jan 23 2026

    In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down how scoring without training is a recipe for failure, and how training, not scoring, is the only road to success. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    23 mins
  • Understanding How AI Digitally Automated QA Scoring Works

    Understanding How AI Digitally Automated QA Scoring Works
    Nov 14 2025

    In this super-informative episode, top industry trainer and thought leader, Trey Briggs, breaks down how digitally automated QA was developed, how it works, and how companies routinely tell call center executives it includes AI technology when they know it does not. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
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    28 mins
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