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Call Center Confidential

Call Center Confidential

By: Trey_Briggs
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About this listen

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

© 2025 Call Center Confidential Economics Management Management & Leadership
Episodes
  • How AI Tech Companies Mislead Call Centers

    How AI Tech Companies Mislead Call Centers
    Jul 10 2025

    In this frank discussion episode, top industry trainer and thought leader Trey Briggs discusses an article by an AI strategist that exposes the tech industry's questionable marketing practices aimed at the call center industry. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
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    16 mins
  • Why Scoring 100% of Calls Is Not the Answer

    Why Scoring 100% of Calls Is Not the Answer
    Jun 20 2025

    In this enlightening episode, top industry trainer and thought leader Trey Briggs explores how scoring every call is not the answer to QA success. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
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    17 mins
  • How to Make Mediocre Agents Great Pt. 5

    How to Make Mediocre Agents Great Pt. 5
    May 14 2025

    In this episode, top call center industry trainer and thought leader Trey Briggs discusses how to make mediocre agents great through a process focused on fixing the mistakes in their word choice and phone manners. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
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    19 mins
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