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CX In The Wild

CX In The Wild

By: Dennis Wakabayashi
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About this listen

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.

Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.

With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.

Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."

© 2025 CX In The Wild Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • Young Voices Shaping the Future of Customer Experience

    Young Voices Shaping the Future of Customer Experience
    Sep 30 2025

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    The next generation of leaders is shaping the future of customer experience.

    In this episode of CX in the Wild, we meet Diogo Miranda, a young professional at Altice Portugal whose journey shows how curiosity, courage, and risk-taking fuel growth. From navigating university during the pandemic to stepping into a high-impact corporate role, Diogo proves that learning and practice must go hand in hand.

    We discuss why risk-taking matters, how education and experience build confidence, and why giving back to the community strengthens leadership. His story highlights how the next wave of talent is redefining strategy, innovation, and the customer experience conversation worldwide.

    Diogo Miranda on LinkedIn: linkedin.com/in/diogoguilhermemiranda

    Learn more about Diogo's work at their website: https://altice.net/

    Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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    18 mins
  • The Bold Future of Rebranding

    The Bold Future of Rebranding
    Sep 30 2025

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    Rebranding isn’t just a marketing exercise, it’s a catalyst for transformation. In this episode of CX in the Wild, we explore how the smartest organizations use brand evolution to fuel growth, win new markets, and stay ahead of changing customer expectations.

    From the lessons hidden inside the controversial Jaguar rebrand to the often-overlooked power of personal branding in the digital economy, this conversation uncovers why the future belongs to brands that have the courage to trigger emotion, create distinction, and lead with purpose.

    We break down the mindset, the discipline, and the strategy behind rebrands that work and the change management required to make them stick. Whether for a global enterprise or a personal career path, the same truth applies: people invest in the future, not the past.

    Jim Heininger on LinkedIn: linkedin.com/in/jimheininger

    Learn more about Jim's work at their website: https://www.dixon-james.com/

    Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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    38 mins
  • Redefining Work, Community and AI-Driven Value

    Redefining Work, Community and AI-Driven Value
    Sep 18 2025

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    Boris Petrovitch Njegosh, founder of R GENERATION, shares how the rise of remote work, AI and digital nomadism is transforming both business and life.

    From leading design thinking projects for global brands to helping small companies harness AI strategies, Boris has embraced agility over long-term planning and shown how small, fast changes can outperform traditional corporate playbooks.

    We explore how AI enables people to work less while delivering more value, the cultural shifts shaping global collaboration and why communities both physical and digital are becoming the new engines of innovation.

    The conversation also reveals the personal side of this evolution: balancing productivity with health, family and the human experience.

    Boris Petrovitch Njegosh on LinkedIn: linkedin.com/in/njegosh

    Learn more about Boris' work at their website: https://r-generation.community/

    Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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    40 mins
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