Today on the show we have Ryan Seams, the Head of Customer Success at AssemblyAI.

In this episode, Ryan shares his experience transitioning from Deloitte to the fast-paced world of startups, where he spent nearly a decade at Mixpanel scaling customer success and navigating product analytics.

We then discussed the evolution of pricing models — from events-based to monthly tracked users and back again — and how that shaped customer behavior, retention, and satisfaction.

We wrapped up by discussing how AI-native companies like AssemblyAI are redefining usage-based pricing, customer segmentation, and churn forecasting in a rapidly changing landscape.

Mentioned Resources

• AssemblyAI
• Mixpanel
• Google Analytics
• Adobe Omniture
• OpenAI

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Today on the show we have Ziv Peled, the Chief Customer Officer of AppsFlyer.

In this episode, Ziv shares his experience using AI to radically improve customer success performance.

We then discussed the shift from product expertise to growth partnership and wrapped up by exploring how AI is changing internal team dynamics and go-to-market strategies.

Mentioned Resources

• AppsFlyer
• Matik.io

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement.

In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years.

We then discussed the role of AI and personalization in enhancing customer journeys, and we wrapped up by diving into how to build scalable, skills-based customer success teams in the age of AI.

Mentioned Resources

• HiBob
• Vitally.io

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.