Buffalo Lou was not your typical truck driver. He was brilliant, manipulative, and exhibited what could only be described as severe mental issues. But here is the thing: in dispatch and in life, you will encounter people like Buffalo Lou. People who challenge every rule, test every boundary, and force you to communicate and operate at levels you never thought possible. Today, we are going to walk through my 10 Rules of Dispatch Life and Business through the lens of Buffalo Lou's catastrophic mistakes and what they teach us about being better professionals and human beings.

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Shedlund Big Coat earned his nickname through behavior that immediately set off alarm bells—wearing an oversized winter coat in one hundred degree July weather in the American South. This was not just quirky behavior; it was a visual manifestation of something fundamentally disconnected from reality. The transportation industry attracts all types of individuals, and we pride ourselves on giving people opportunities regardless of their backgrounds. However, Shedlund was different in ways that went beyond mere eccentricity.

He was a slender, quiet individual who struggled with basic interpersonal communication. He made people uncomfortable in ways they could not always articulate. His eyes told a story that his words never could—they held something disturbing, something that triggered our deepest survival instincts. Those eyes showed that stereotypes sometimes exist for valid reasons, that our pattern recognition evolved to protect us from danger.

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The story of Joe Gizzy represents one of the most startling examples of how assumptions can mislead us, how first impressions can deceive, and how accountability - or the lack thereof - ultimately determines our fate. His story serves as both a cautionary tale and a teaching moment that illuminates each of the ten rules we will explore together.

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Setting the Stage: Who Was Kenny?

The name says everything you need to know. Meth Addict Kenny was exactly what his nickname suggests—a man deep in the grip of addiction to crack cocaine and methamphetamines. When our organization recruited and hired Kenny, I'll admit something that goes against my usual approach: I was immediately judgmental. And unfortunately, my worst fears came true.

The first time I met Kenny, he looked rough. Imagine a heavy metal rockstar from the 1980s who had consumed far too many drugs over a lifetime—that was Kenny. My first reaction was to turn to our safety director and ask point-blank: "How did this guy pass the drug test?" I couldn't hide my skepticism. "We need drivers," I said, "but you hired this guy?"

Despite my reservations, we went through the standard onboarding process. I met with Kenny, set clear expectations, introduced him to our planner and safety staff, and set him up with a truck. Like many new drivers, Kenny started getting paycheck advances right away. At first, I ignored it—new drivers often need some financial help as they get started. But then the pattern began to emerge, and it wasn't good.

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I'll never forget the day Randy showed up at our facility. He looked like Mike Tyson before the face tattoos—powerful, intimidating, covered in gang tattoos with visible gang branding on his arms. Most of my dispatch team took one look at him and made instant judgments. I could see it in their eyes, the way they shifted uncomfortably, the whispered conversations that stopped when he walked by.

Randy was silent for the most part—hence the nickname that would stick with him. We never found out exactly what happened to his vocal cords, but based on the scars we could see, we could only imagine what that man had been through. His voice, when he did speak, was shallow and scratchy, making communication a challenge that most people didn't want to deal with.

But here's what I learned that first day: I like to talk. Randy barely had a voice. We made for a dynamic duo. While others saw someone to avoid, I saw someone who needed a fair chance. This wasn't charity or pity—it was simply refusing to judge a book by its cover. It was treating people the same no matter what, managing them with the same standards and expectations, completely ignoring the things that make people different to find common ground.

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Today, we're diving into ten powerful rules that emerged from this experience—principles that apply not just to dispatch operations or logistics, but to every relationship, every workplace challenge, and every opportunity we have to make a difference in someone's life. These aren't just theoretical concepts; they're battle-tested lessons learned from real situations where communication broke down, relationships fractured, and then, remarkably, transformed.

Whether you're a manager, a dispatcher, or anyone navigating the complexities of human relationships at work and in life, these rules will give you actionable insights. And it all starts with one fundamental choice: being curious instead of judgmental. Let's begin this journey together.

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Meet Dynamite Don—a character who taught me one of life's most critical lessons: the power of being ADAPTABLE. He remains one of the most compelling figures I've ever known, a man whose significant mental health challenges coexisted with an unwavering loyalty and a deep sense of honor. The thing to understand about Dynamite Don is he got the nickname because he thought people were trying to blow up his truck. Don suffered from fairly serious mental illness and being on the road by himself for weeks at a time did not help the matter. His wife stayed home and later on helped me to understand what Don was going through. I assumed based on his age that Don had served in Vietnam like my uncle had many years before and so many of our young men come back just not quite right in the head with all kinds of undiagnosed mental illness and trauma.

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David Park was a person of considerable depth, a quality I came to appreciate only after getting to know him on a much more human level. Initially, my perception of David was shaped entirely by his reputation as a problem driver at the terminal where I worked. His personnel file was thick with several write-ups, and it was common knowledge that the dispatchers openly disliked him due to what they perceived as his poor attitude—a sentiment that, unsurprisingly, was mirrored by David's own negative view of the dispatch employees.

Here's what happens when communication breaks down COMPLETELY: Over time, their professional relationship had deteriorated into a relentless pattern of negativity and mutual distrust. The verbal exchanges that did occur were far from positive; in fact, they were consistently corrosive. It was not uncommon to hear them yelling at each other over the radio, a constant state of conflict that had unfortunately become normalized background noise until a critical incident demanded my direct involvement.

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