Welcome to Episode 12 of Better Car Washing Everywhere, where we deliver real, practical insights for car wash professionals and anyone who's genuinely curious about the car wash industry.

In this episode, hosts Matt DeWolf, Jordan O'Day, and Fransua Perez tackle one of the industry's most critical metrics: capture rates. What exactly is a capture rate? Why should it keep you up at night? And more importantly, are you measuring it correctly?

The Wash Rescue team brings their extensive hands-on experience from managing and consulting car washes nationwide to break down not just how to calculate capture rates, but what those numbers actually mean for your bottom line. They dive deep into proven membership sign-up strategies, the art of customer qualification, and the science of building retention that lasts.

Whether you're looking to grow your member base, drive more action at your site, or transform one-time retail customers into loyal subscribers, this episode delivers the roadmap. No gimmicks, no shortcuts—just battle-tested strategies that work.

Get ready for actionable insights, real-world case studies, and practical tweaks that can dramatically impact your wash's profitability. This is the conversation that'll help you capture more value from every customer who drives through your gates.

Welcome to another episode of Better Car Washing Everywhere, the go-to podcast for car wash professionals and the car-wash curious. In today's episode, hosts Matt DeWolf and Fransua Perez are joined by Jordan O'Day from Wash Rescue to tackle one of the most pressing challenges in the industry: staffing.

If you've ever wondered how many people you really need to run a successful car wash, how to spot staffing blind spots, or how to build a strong team culture that goes beyond just filling positions, this episode is for you. The conversation dives deep into strategies for recruitment, the impact of staffing shortages on customer experience and business performance, and the critical importance of always being proactive - not reactive - when it comes to hiring.

Expect practical insights on crafting a solid hiring plan, developing your employees, and building a work environment people want to stick around for. Whether you're running a single site or looking to scale up, you'll find valuable advice on fostering leadership from within, creatively sourcing your next team members, and aligning employee experience with customer satisfaction.

So grab your headphones and get ready for a transparent, actionable conversation on solving staffing woes and setting your car wash operation up for lasting success.

Welcome to another episode of Better Car Washing Everywhere, the show dedicated to car wash professionals and anyone fascinated by the world of car washing! In this episode, host Matt DeWolf dives into one of the most pressing issues facing the industry today: competition. Are fears about new car wash chains moving into established markets really justified? Or could competition actually help your business grow?

Joining Matt are Jordan O Day and Francois Perez from Wash Rescue. With years of experience in everything from single-site operations to running top-performing car washes, these experts bring invaluable insight into what it really takes to survive—and thrive—in an increasingly crowded marketplace. Together, they discuss the impact of new competitors in town, strategies for standing out (like implementing express interior services or flex models), and why building systems, processes, and a strong team matter more now than ever.

If you want to learn how leading operators are adapting, differentiating, and finding opportunity amid industry disruption, this is a conversation you won’t want to miss. So whether you run a multi-site business or you’re just car wash curious, get ready for actionable advice and a fresh perspective on turning competition into your greatest asset.