Manos Raptopoulos, SAP’s Global President Customer Success EMEA & APAC, joins Julia Kloppenburg and Benedikt Gieger on what turns AI adoption into real transformation, how regions differ, and what the autonomous enterprise takes across the world.

Manos Raptopoulos, Global President Customer Success for Europe, APAC, Middle East & Africa at SAP, joins Julia Kloppenburg and Benedikt Gieger for a journey across a region that spans from the industrial powerhouses of Germany and Japan to the fast growing digital economies of the Middle East and Asia. They explore what separates the organizations achieving measurable business value from those simply deploying more AI, where customers are most eager to experiment with AI and where they need reassurance and trust, and what companies really expect from SAP as a long term partner beyond contracts, licenses and SLAs. Manos shares a customer story that made him proud, practical advice on where to start on the path to the autonomous enterprise, and the one thing every leader needs to get right. It is a transformation that is anything but uniform, yet universal in its ambition from Walldorf to Tokyo, Riyadh, Lagos and Munich.

A look inside Essity: Daniele Tedesco, Global Process Owner (eCom & CX), joins Julia Kloppenburg and Benedikt Gieger on running global digital commerce, and how customer experience, reliability and trusted AI shape the path to the autonomous enterprise.

Daniele Tedesco, Global Process Owner (eCom & CX) at Essity, joins Julia Kloppenburg and Benedikt Gieger to discuss how the global hygiene and health company is approaching the autonomous enterprise. They talk through Essity's perspective on customer experience as the driver: running truly global digital commerce operations across consumer and B2B channels, pairing reliability and flexibility on the S/4HANA and SAP Commerce Cloud backbone, and building trust with both employees and customers as AI and automation move into everyday operations.

Interview with Sindhu Gangadharan, MD of SAP Labs India and Head of Customer Industry Solutions at SAP, on how Indian enterprises are adopting business AI and autonomous enterprise capabilities.

In this episode, Julia Kloppenburg welcomes Sindhu Gangadharan, Managing Director of SAP Labs India and Head of Customer Industry Solutions at SAP, to explore how Indian enterprises are embracing the Autonomous Enterprise vision. Sindhu shares how customers reacted post-Sapphire, which industries in India are moving fastest and how her team turns the Autonomous Enterprise vision into concrete customer projects through co-innovation and design thinking. The conversation also covers governance models, the importance of CEO-led AI strategies, upskilling as a board priority, balancing global strategy with local Indian market requirements, and what to expect in enterprise AI adoption over the next two to three years.