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And Another Thing

And Another Thing

By: Joella & Helene
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About this listen

A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in hospitably and life, are not that far apart but it is not as interchangeable as it seems.

In this slightly quirky but wholesome podcast you will hear about customers that have the potential to make or break a perfectly great working day, what it is like to live in a country not your own and the banter between two great friends. Occasionally you might get a glimpse into the beauty that is humanity and how a 5 minute interaction can make an entire occupation worth it.

We know how to laugh at ourselves, at each other and most importantly, at other people. We simply want to invite you to have a cuppa with us, and enjoy the conversation.....oh wait, and another thing...

Joella & Helene
Episodes
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    This week, Helene and Joella dive into the world of food delivery services — exploring how they shape both businesses and consumers alike. With spooky season in full swing, they also share how Halloween is celebrated in their respective countries and what they would do in some 'spooky would you rather'.

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    1 hr
  • Zebras, Pelicans, Puffins, Toucans and Pegasus
    Oct 24 2025

    This week’s episode comes to you fresh from a whirlwind week — complete with late-night concerts, border crossings, and a mini holiday adventure for Helene and Joella. The duo swaps stories from their night out and relives the chaos of all the things that somehow ended up on the floor during Thanksgiving.

    Along the way, they dive into the big questions: What does Thanksgiving really mean, and where did it all begin? Are these “fresh goods” actually fresh? And can you really trust someone to watch your stuff while you step away? Tune in for laughter, reflection, and the kind of pivotal life discussions this podcast can deliver.

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    1 hr and 1 min
  • Crusty Old Legs
    Oct 17 2025

    Laughter kicks this week's episode off, because sometimes pushing record and seeing what comes out is the only way forward. Helene and Joella explore big cafe life vs little cafe life and how leaders of a business have a financial outlook as well as a staff and customer experience mindset. A rare Milo question comes through this week after the legend himself stopped in to say hello and offer a random thought.

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    1 hr
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