On this week’s episode, Helene and Joella share stories from the first concert of the season, question whether “brain food” is really doing its job, and reflect on a week of customer interactions that left them wanting to ask, “Are you alright, love?"

They also explore the delicate balance of saying “no” in hospitality, and how setting boundaries with customers can either risk losing business—or create stronger loyalty in the long run.

On this week’s episode, Helene and Joella celebrate one full year behind the mic. Featuring special clips from listeners sharing what they love about the show, they take a nostalgic look back at favourite moments, memorable episodes, and the stories behind some of their most iconic sayings. From technological learning curves to standout segments, titles, and plenty of laughter created along the way, this episode is a celebration of how far they’ve come—and the community that has grown with them.

On this week’s episode, Helene and Joella prove that even a chaotic start can lead to plenty of laughs—and a strong finish. From power outages and internal flooding to late-night dinners, this episode delivers on both humour and real-life hospitality moments.

Amid it all, a couple of wholesome stories restore their faith in humanity—including an unexpected matchmaking moment.

Helene then flips the script on the hospitality experience, diving into the idea of rating customers - much like how others rate and review business - and explores how simple actions can go a long way in boosting their score.