The Department of Veterans Affairs is finding new ways to provide a better customer experience for the millions of veterans it serves — whether online, over the phone, or in person. Deputy Chief Veterans Experience Officer Barbara Morton goes in depth on all things CX at the VA.

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Customs and Border Protection (CBP) stands at the intersection of national security and customer experience, balancing its law enforcement mission with a commitment to serve travelers and trade partners efficiently. James McCament, CBP’s chief digital transformation officer, says the agency doesn’t see those priorities as being in conflict. Instead, they reinforce each other.

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We hear from Kshemendra Paul, the former assistant IG for cyber assessments and data analytics at the Energy Department and former chief data officer at the Department of Veterans Affairs

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Better service delivery in government means listening to customers, and incorporating that feedback into new features.

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Better service delivery in government means listening to customers, and incorporating that feedback into new features.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Government Accountability Office is on a mission to “democratize” data, ensuring it is leveraged as a strategic asset, while maintaining the protections. GAO’s Chief Data Officer Lindsey Saul shared these insights during Federal News Network’s AI and Data Exchange.

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