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Account Management (a tactical guide to success)

Account Management (a tactical guide to success)

By: Fred Fuller and John Brown
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About this listen

 New to the role of Account (or Client) Management? Want to learn specific tactics to help you be a better client manager? You’ve come to the right place. Account Management (a tactical guide to success) is the podcast for what happens after the sale. We offer sound advice for Account Management professionals who want to sharpen their skills and grow in the role. We focus on real-world advice and tactics for success.Fred Fuller and John Brown Economics Management Management & Leadership
Episodes
  • Negotiations Part 1

    Negotiations Part 1
    Nov 23 2025

    In this episode, Fred and John review the initial stages of negotiation:1) Knowing the types of negotiations2) Preparation - ZOPA, BATNA, goal-setting3) Books we recommend
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    57 mins
  • DISC for Account Managers

    DISC for Account Managers
    Oct 19 2025

    In this episode, Fred and John discuss using DISC as an Account Manager:

    • Review of what DISC means and how to use as an Account Manager
    • Fred and John's DISC profiles
    • We attempt to guess famous people's profiles


    Also a discussion of Pop-Tarts
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    51 mins
  • How to Work with Internal teams

    How to Work with Internal teams
    Oct 5 2025

    In this episode, Fred and John discuss:

    • Misconceptions on how to work with internal teams
    • What to do instead
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    49 mins
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