Subscribe to AI Agents Podcast Channel: https://link.jotform.com/subscribe-to-podcast

Salesforce is one of the biggest CRM platforms in the world — used by millions of teams, enterprise organizations, and global brands to manage customers, track leads, run support teams, and automate operations.

But with AI entering the picture, the way companies manage customer workflows is changing forever.

In this episode of the AI Agents Podcast, host Demetri Panici and Aytekin Tank deep-dive into Salesforce AI Agents, Agentforce, and how Jotform’s AI Agents compare in capability, pricing, and real-world use cases.

This episode includes a full walkthrough demo, conversation analysis, behind-the-scenes improvements using AI-powered support, and a look at other tools like Sunbird, Piper, and more.

If you’re a business owner, SaaS founder, operations manager, CRM admin, or anyone interested in how AI agents can transform your workflows — this episode is for you.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

⏰ TIMESTAMPS:

00:00 – Intro: AI Agents + Salesforce Overview

01:14 – Why Salesforce is HUGE for Customer Management

02:32 – Podcast Introduction (Demetri & Aytekin)

04:25 – What This Episode Covers (Salesforce AI Agents + Demo)

06:40 – Why Reviews Matter at the Start of the Episode

08:10 – Salesforce Conference Recap

09:44 – How Jotform Showcased Its Salesforce AI Agent

11:15 – What Makes Salesforce a Big AI Player

12:48 – The Rise of Agentforce (Salesforce’s AI Agent System)

15:32 – Matthew McConaughey Agentforce Ads (Funny Commentary)

17:10 – How Agentforce Works (Reasoning + Context + Actions)

19:05 – Agentforce vs Traditional Chatbots

21:40 – Why Enterprise Companies Use Salesforce AI

23:58 – Agentforce Pricing: $2 per conversation breakdown

25:44 – Comparing Jotform AI Agent Pricing (SMB Focus)

28:30 – Pay-Per-Usage Pros & Cons

29:55 – Why Small Businesses Need Affordable AI Agents

32:10 – Deep Dive: What Salesforce Actually Does

34:00 – Jotform Integration: AI + CRM Sync

36:15 – Improving AI Agents Through Real Support Conversations

38:04 – How Jotform Jumped from 25% → 75% Resolution Rate

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Sign up for free ➡️ https://www.jotform.com/

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Follow us on:

Twitter ➡️ https://x.com/aiagentspodcast

Instagram ➡️ https://www.instagram.com/aiagentspodcast

TikTok ➡️ https://www.tiktok.com/@aiagentspodcast

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Subscribe to AI Agents Podcast Channel: https://link.jotform.com/subscribe-to-podcast

Every day, we rely on Google products like Gmail, Drive, Docs, Sheets, and Calendar.

Now, Google has taken productivity to the next level with Google Workspace Studio, a simple AI-powered agent builder that lets you automate workflows across your Google apps.

In this episode of the AI Agents Podcast, Hosts Demetri Panici and Aytekin Tank walk you through this exciting new product, share a live demo, and compare it to other workflow tools like Jotform.

From auto-approving expense requests to summarizing meetings and integrating Gmail, Calendar, Sheets, and Docs — Google Workspace Studio brings AI-powered automation to your fingertips.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

⏰ TIMESTAMPS:

0:00 – Introduction: AI Agents Podcast & Guest Intro

1:10 – Google Gemini 3 & Momentum in AI

3:05 – Overview of Google Workspace Studio (formerly Workflows / AI Agents)

5:15 – Admin Access & Rollout Details (Dec 3 – Jan 5)

6:40 – Demo: AI-powered Automation Made Simple

9:00 – Workflow Examples: Gmail, Google Calendar, Docs & Sheets Integration

11:30 – Creating a Reimbursement Workflow with AI

14:50 – Testing the Workflow & Auto Approval Demo

18:00 – Comparing Google Workspace Studio vs Jotform Workflows

21:30 – Use Cases, Templates, and Integration Tips

24:10 – Initial Bugs, Alpha/Beta Rollout, and Expectations

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Sign up for free ➡️ https://www.jotform.com/

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Follow us on:

Twitter ➡️ https://x.com/aiagentspodcast

Instagram ➡️ https://www.instagram.com/aiagentspodcast

TikTok ➡️ https://www.tiktok.com/@aiagentspodcast

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Subscribe to AI Agents Podcast Channel: https://link.jotform.com/subscribe-to-podcast

AI agents aren’t here to replace humans — they’re here to supercharge them.

In today’s episode of the AI Agents Podcast, host Demetri Panici sits down with Dikshant Dave, Founder & CEO of Zigment, an AI-powered agentic customer-journey platform helping businesses scale, automate workflows, and boost conversion rates without removing the human element.

We dive deep into the evolution of AI agents, how autonomy changed everything, the limitations of traditional chatbots, and why sentiment-aware agentic systems represent the next frontier of customer engagement and sales automation.

Whether you’re in SaaS, e-commerce, marketing, or AI development — this conversation will reshape how you think about AI in business.

Brought to you by Jotform — your productivity partner for smarter workflows.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

⏰ TIMESTAMPS:

00:00 – Intro: AI Agents ≠ Replacing Humans

01:15 – Meet Your Host & Show Overview

02:20 – Welcoming Guest: Zigment CEO Dikshant Dave

03:05 – How Dikshant Entered the AI Space

06:12 – The Problem That Sparked Zigment

09:10 – Why Traditional Chatbots Failed

11:45 – Autonomy: What Makes Modern AI Agents Different

14:05 – True Difference Between Support Bots & AI Sales Agents

17:00 – Can AI Agents Really Work as Part of a Team?

19:40 – Do AI Agents Replace Humans? The Real Answer

23:22 – Sentiment & Intent Detection Inside Zigment

27:10 – How Modern LLMs Enabled Better Emotional Understanding

31:04 – GPT-3.5 → GPT-4: The Big Jump

33:58 – When Reasoning Models Actually Matter

36:40 – Do Businesses Trust AI to Close Deals?

40:12 – Full AI-Driven Sales? Early Experiments

42:18 – Scaling Zigment to Millions in Revenue

45:51 – Biggest Technical & Product Challenges

49:20 – Multi-Channel Agents: Web, SMS, Email & Social

52:14 – What Keeps the Founder Awake at Night

55:20 – Zigment’s Long-Term Vision & Company Ethos

58:55 – Final Thoughts & Closing Messages

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Sign up for free ➡️ https://www.jotform.com/

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Follow us on:

Twitter ➡️ https://x.com/aiagentspodcast

Instagram ➡️ https://www.instagram.com/aiagentspodcast

TikTok ➡️ https://www.tiktok.com/@aiagentspodcast

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬