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Publisher's Summary

Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota's world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include: completely revised data and updated information about Toyota's approach to competitiveness in the new world of mobility and smart technology; illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way; a fresh approach to leadership models; the brain science and skills for learning to think scientifically; and how Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy.

Organized into thematic sections covering the various aspects of the Toyota Way - including "Philosophy", "Processes", "People", and "Problem Solving" - this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage. 

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2021 Jeffrey K. Liker (P)2021 McGraw Hill

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  • Sean Green
  • 30-07-2021

A Must-Read Book

An incredible book for anyone interested in Lean/continuous improvement. Highly recommend regardless of where one is on their Lean journey, even if you have already finished the first edition.

The book provides great history, context, and stories related to Lean and Toyota/Toyota Production System (TPS). The book is thorough and thoughtful in the way it is written and seamlessly incorporates new understandings supporting Toyota’s success (e.g. Toyota Kata).

I consider this new edition mandatory reading—along with 2 Second Lean—for everyone. Our world would be a much better place if more people showed Respect for People and a Commitment to Continuous Improvement (the foundation of Lean/TPS).

1 person found this helpful

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