It’s been five years since Ella Bancroft lost the love of her life, Harper Fortescue, and despite her friends’ encouragement, she’s still not been able to move on. The one thing keeping Ella smiling is the success of her hat shop, Ivella. As her hat shop flourishes, and the possibility of a new love appears when she least expects it, Ella finally dares to hope for a happy future. But storm clouds are gathering over the Black Country, and life might have other plans for the hat girl from Silver Street.

Ten-year-old Jack Larkin has seen more than his fair share of shocking sights, growing up in the notorious Crown Saloon. Broken hearts and broken bones are just a fact of life in a Gin Palace, but for orphan Dolly, the Crown is her last hope. After the death of her mother, Dolly ran away from her sleazy stepfather, Arthur, only to find herself living on the streets. When Jack discovers her hiding in the back yard of the Crown, he persuades his mother, Nellie Larkin, to take Dolly in.

Lancashire, 1895. When her controlling stepfather suddenly dies, it seems that Elinor Pendleton finally has a chance of freedom. But her hopes are soon dashed when she learns that the thuggish Jason Stafford has inherited every penny, and is determined to have Elinor too. Forced to flee with her maid, Maude, Elinor finds shelter with Maude's distant cousin in the remote village on the shore of Jubilee Lake. But Walter Crossley has troubles of his own. Having lost his closest family in a tragic accident, he needs one of his grandsons to return from America to inherit his farm.

When 12 year-old Jared Johnson’s little sister dies, just hours after his mother breathes her last after wasting away so her children could eat, he knows he is on own. Desperate to avoid the workhouse, he does everything he can to survive the inhospitable streets of Birmingham. Jared is blessed with the gift of the gab and soon attracts the attention of the King of the Tatters, Toby McGuire. Recognising a kindred spirit, Toby soon has Jared out on a cart hustling for rags.

The Fitch children are finally safe, after they and their friends were rescued from the grim orphanage, Reed House, by Minnie and Billy Marshall. Their children’s home, Marshall’s, is full of love and laughter and a world away from their terrible ordeal of being sold to Una Reed for five shillings. There are many more children who still need a home, especially in a world where the workhouse is the last option for desperate families and so Minnie makes it her mission to build Marshall’s into a refuge for all the waifs and strays.

Wakefield 1870. On the banks of the River Calder, Meg Taylor struggles to care for her younger siblings and sick mother whilst her father is away working as a boatman on the canals. The slums where they live are rife with disease, and Meg longs for a different life, away from the grinding poverty, but she'll never leave her family. But with the canals slowly dying as trade moves to the railways, and with Meg’s father stubbornly holding onto the past, Meg fears her family’s future is going to get even bleaker. If only there was a way she could save them.

Bristol 1936. Jenny Crawford has resigned herself to a loveless marriage living hand to mouth with their two children. Like many others, husband Roy struggles to find work at the docks but a chance encounter turns the family's fortunes around. Not only does he get regular work but they are also allocated a council house on Coronation Close on the outskirts of the city. Jenny and the children are overjoyed, this is the fresh start she could only ever dream of. But trouble feels never too far away.

Bristol, 1939. School leaver Maisie Miles suspects her father, a small-time crook, has an ulterior motive for insisting she gets a job at the W. D. & H. O. Wills tobacco factory but keeps it to herself. She's befriended by effervescent Phyllis Mason and kind-hearted Bridget Milligan who take pity on her and take Maisie under their wing. But beneath their happy-go-lucky exteriors, they all harbour dreams and worries about what the future holds. 

Lady Joanna Harcourt and her daughter, Sarah, discover their life of luxury at Goodwill House is over. Because with Lord Harcourt away fighting, the Harcourt girls are facing financial ruin. Lady Joanna is terrified of losing their home, but for Sarah, this means her dreams of becoming a doctor are over. Headstrong Sarah isn’t one to quit! War or not, she’s determined to find a way to save her home and follow her dreams - whatever it takes.

At the heart of Dover's Market Square lies the Castle's Café. A bustling, homely place run by the formidable Nellie Castle and her six children. Since the scandalous birth of her beloved son 10 years before, Marianne, Nellie's eldest daughter, has preferred to stay in the kitchen, hidden away from the town gossips. Overcome with shame, Marianne has never revealed the name of Donny's father - not even to her own mother. But with World War II just around the corner, Marianne's past catches up with her. And suddenly the lives of the Castle family become a lot more complicated.