Try free for 30 days

Free with 30-day trial
A 30-day trial plus your first audiobook free.
1 credit/month after trial—to buy any title you like, yours to keep.
Listen all you want to a selection of thousands of Audible Originals, audiobooks and podcasts.
$16.45 a month after 30 day trial. Cancel anytime.
The Improvement Guide cover art

The Improvement Guide

By: Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
Narrated by: Al Kessel
Free with 30-day trial

$16.45/month after 30 days. Cancel anytime.

Buy Now for $27.99

Buy Now for $27.99

Pay using voucher balance (if applicable) then card ending in
Switch payment method
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.

Publisher's Summary

This new edition of this best-selling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The audiobook presents a practical tool kit of ideas, examples, and applications.
©2009 Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost (P)2019 Gildan Media
Leadership Management Organisational Behaviour Organisational Change Management
Show More Show Less

What listeners say about The Improvement Guide

Average Customer Ratings
Overall
  • 2 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    1
  • 1 Stars
    0
Performance
  • 1 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 4 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
Sort by:
Filter by:
  • Overall
    2 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for Anonymous User

Good content, extremely boring narrator

I liked the content, but the narration is so boring and mind numbing. I dont think iv ever heard a voice more boring. It sounds like a voice from the 1980s that was made by a computer dictating text. The accent and the low pitch of the voice is off-putting. I can only pay attention for 45seconds at a time before it just becomes a low drone noise in the background. Which is a shame because I find the content very interesting. I’m not sure I will get through this. Please release with a different narrator! One with a different accent, cadence and pitch.

Report this

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.