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The Fred Factor

How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
Narrated by: Mark Sanborn
Length: 2 hrs and 29 mins
4 out of 5 stars (7 ratings)

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Publisher's Summary

In his powerful book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile while handling the mail, and sometimes watching over the houses, of the people on his route, treating everyone he meets as a friend. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves.

We've all encountered people like Fred in our lives. In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work: how to make a real difference everyday, how to become more successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself.

By following these principles, and by learning from and teaching other "Freds", you too can excel in your career and make your life extraordinary. As Mark Sanborn makes clear, each of us has the potential be a Fred. The Fred Factor shows you how.

©2004 Mark Sanborn (P)2006 Random House, Inc.

What members say

Average Customer Ratings

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  • Tim
  • Gold Coast, Australia
  • 14-09-2016

Wishy washy

Doesn't exactly contain any new ideas about anything. Definitely not a top business book as duggedted.

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Awesome

really awesome read, thoroughly enjoyed the principals and views that make up the fred mindset. Definitely worth a read

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    5 out of 5 stars
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  • Alison
  • 15-04-2009

Pure genius

This book was so uplifting and filled with fantastic wisdom about reconnecting with your own values. The main premise was remaining true to the things that are important to you, despite the conditions you are sometimes faced with - like coming into contact with challenging customers, beauracracy within your organisation, restrictive policies and procedures, and team mates who don't want to play team. If a postal worker can inspire people and deliver them amazing, personalised and touching service, I'm pretty sure I can too.

4 of 4 people found this review helpful

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    5 out of 5 stars
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  • Donald
  • 10-06-2007

What we all should strive for

The Fred Factor is on my must read list. This book provides insightful knowledge of customer service based on the simple Fred character. The story is basic but the thought that centers on each of the key points of the book are extremely deep. I enjoyed listening to this book and would highly recommend it to anyone who has to help motivating teams to “take care of the customer”.

3 of 3 people found this review helpful

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  • Anonymous User
  • 26-01-2019

Great message!

A great book with a great message! Inspiration to make the world a better place, loved it!

1 of 1 people found this review helpful

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  • andrew weir
  • 08-09-2019

delightful

I am going to try to implement many aspects of this book into my dayly management

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  • Stefan Rogin
  • 01-02-2019

Inspirational read, well explained and argumented

Liked how the author enhanced a simple story and have plenty of experience based advice.

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  • Sandra L. Takach
  • 09-01-2019

good quick read

good story. gives motivation and direction for improving relationships and your own personal journey to self improvement.

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  • Anonymous User
  • 21-11-2018

Great examples and principles on how to live life

loved it, it captured my attention, could not stop reading it, real life, simple advice, with top notch principles everyone should follow

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  • Nikki
  • 28-09-2018

Everyone Should Read This Book

This book should be on a required school reading list. It is read, learn and apply immediately. It was a quick read and made perfect sense. Thoroughly enjoyed it!

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  • Peggy Duff
  • 29-06-2018

everyone needs to have some Fred in them,

I really enjoyed the book and the narrator. Highly recommend it to everyone. I find myself looking for Freds wherever I go.

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  • Loyal Ritter
  • 31-05-2018

Everyone can benefit

The Fred Factor is what every business person and human being should strive to embrace.