Try free for 30 days
-
The Conflict Resolution Phrase Book
- 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
- Narrated by: Karen Saltus
- Length: 4 hrs and 24 mins
Failed to add items
Add to basket failed.
Add to Wish List failed.
Remove from Wish List failed.
Follow podcast failed
Unfollow podcast failed
Buy Now for $20.99
No valid payment method on file.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also picked
-
The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.
-
The Essential HR Handbook, 10th Anniversary Edition
- A Quick and Handy Resource for Any Manager or HR Professional
- By: Sharon Armstrong, Barbara Mitchell
- Narrated by: Robin Miles
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem - from onboarding to outplacement - quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.
-
The Big Book of HR, 10th Anniversary Edition
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Randye Kaye
- Length: 12 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce. This tenth anniversary edition incorporates discussions and reflections on these changes which are useful for any business owner, manager, or HR professional.
-
Negotiating: Negotiation Mistakes and Mediation Skills for Beginners
- By: Tom Hendrix
- Narrated by: Doug Greene
- Length: 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Some elements of negotiating are often neglected when people discuss the art of such an important event. Negotiation skills involve many different aspects, such as reading the other person’s intentions and boundaries, mediation skills, decision-making, preparation, clarifying information to communicate better, etc. These topics will all be touched on in this essential guide. You will learn to become more familiar with the many practices of negotiation, as well as avoid typical mistakes that have caused too many novices to miss out on what they could have gotten out of a deal.
-
Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- By: Renee Evenson
- Narrated by: Jill Blackwood
- Length: 6 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. In Powerful Phrases for Dealing with Difficult People, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
-
-
Lame
- By Anonymous User on 22-03-2024
-
The Mediation Process
- Practical Strategies for Resolving Conflict 4th Edition
- By: Christopher W. Moore
- Narrated by: Paul Boehmer
- Length: 29 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this reference is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field.
-
The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.
-
The Essential HR Handbook, 10th Anniversary Edition
- A Quick and Handy Resource for Any Manager or HR Professional
- By: Sharon Armstrong, Barbara Mitchell
- Narrated by: Robin Miles
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem - from onboarding to outplacement - quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.
-
The Big Book of HR, 10th Anniversary Edition
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Randye Kaye
- Length: 12 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce. This tenth anniversary edition incorporates discussions and reflections on these changes which are useful for any business owner, manager, or HR professional.
-
Negotiating: Negotiation Mistakes and Mediation Skills for Beginners
- By: Tom Hendrix
- Narrated by: Doug Greene
- Length: 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Some elements of negotiating are often neglected when people discuss the art of such an important event. Negotiation skills involve many different aspects, such as reading the other person’s intentions and boundaries, mediation skills, decision-making, preparation, clarifying information to communicate better, etc. These topics will all be touched on in this essential guide. You will learn to become more familiar with the many practices of negotiation, as well as avoid typical mistakes that have caused too many novices to miss out on what they could have gotten out of a deal.
-
Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- By: Renee Evenson
- Narrated by: Jill Blackwood
- Length: 6 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. In Powerful Phrases for Dealing with Difficult People, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
-
-
Lame
- By Anonymous User on 22-03-2024
-
The Mediation Process
- Practical Strategies for Resolving Conflict 4th Edition
- By: Christopher W. Moore
- Narrated by: Paul Boehmer
- Length: 29 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this reference is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field.
-
The Manager's Answer Book
- Powerful Tools to Build Trust and Teams, Maximize Your Impact and Influence, and Respond to Challenges
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Marguerite Gavin
- Length: 6 hrs and 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're a new or seasoned manager, your responsibilities can become overwhelming at times. There are days and new situations that will leave you feeling vulnerable. You don't know where to start or even what to ask! The Manager's Answer Book can help. In question-and-answer format, this easy-to-use guide provides information on many aspects of managing.
-
Pay Matters: The Art and Science of Employee Compensation
- By: David Weaver
- Narrated by: Jesse Sussman
- Length: 5 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most organizations fail to pay their employees properly - not because they don’t want to, but because they don’t approach compensation with a plan. The compensation landscape is changing rapidly. If you don’t pay your employees what they’re worth, not only will your competitors leave you behind, but you’ll also leave yourself open to legal, social, and political backlash. Pay Matters is your go-to guide for demystifying the art and science of compensation.
-
Ask Powerful Questions
- Create Conversations That Matter
- By: Will Wise
- Narrated by: Dan Radin
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Ask Powerful Questions, Will Wise explains how the questions we traditionally ask are virtually meaningless when it comes to establishing connection. Introducing a set of practical tools for accessing and understanding others by changing the way we ask questions, Will shows how to transform "How are you? I'm fine, thanks" into a conversation that changes not only how you lead, but who you are as a person.
-
-
Loved it so much I had to buy the book!
- By Tina on 13-12-2021
-
The Coaching Habit
- Say Less, Ask More & Change the Way You Lead Forever
- By: Michael Bungay Stanier
- Narrated by: Daniel Maté
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how - by saying less and asking more - you can develop coaching methods that produce great results.
-
-
inspirational
- By markovan6 on 23-01-2017
-
Talking on Eggshells
- Soft Skills for Hard Conversations
- By: Sam Horn
- Narrated by: Sam Horn
- Length: 10 hrs and 14 mins
- Unabridged
-
Overall
-
Performance
-
Story
Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you'll never be tongue-tied or tongue-twisted again.
-
Conflict at Work
- A Toolkit for Managing Your Emotions for Successful Results.
- By: M Paula Daoust
- Narrated by: Lisa Reichert
- Length: 6 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Conflict at Work will show you how to step up to difficult issues and conflicts and get the results you need and want. Conflict at Work is different from any other self-help book because it provides you with an array of tools. You can build a plan that fits you perfectly and I promise that if you do, you will get the results you need and want. People miss opportunities every day to win at work. You don’t have to be one of those people. You can begin now living with less stress and performing at your best.
-
Develop Your Leadership Superpowers
- 50 Key Skills You Need to Succeed as a Leader
- By: Dietmar Sternad, Eva Kobin
- Narrated by: Mike Norgaard
- Length: 4 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Boost your confidence, inspire others, become a better leader! Whether you are new to a leadership role or want to take your existing leadership competencies to a higher level—here’s the most practical guide for you. This audiobook provides a fast track to learning the 50 key leadership skills that will really make a difference for your success as a leader.
-
The Art of Active Listening
- How People at Work Feel Heard, Valued, and Understood
- By: Heather Younger
- Narrated by: Heather Younger
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen.
-
Developing Coaching Skills
- A Concise Introduction
- By: Dietmar Sternad
- Narrated by: Mike Norgaard
- Length: 3 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
Developing Coaching Skills is essential listening for aspiring and practicing coaches, as well as for leaders and students of coaching. Learn what effective coaching really means, make coaching a habit, and bring out the best in other people!
-
Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- By: Mark Goulston MD
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people.
-
-
Permanent positivity
- By Kendel Inverarity on 24-05-2022
-
Balanced Accountability
- Create A Culture Of Ownership
- By: Hernani Alves
- Narrated by: Derek Botten
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Transform into the leader you want to become by helping others to maximize their potential in this new era. No matter what your organization looks like, Balanced Accountability offers a proven framework for getting these results.
-
How to Make People Laugh
- Develop Confidence and Charisma, Master Improv Comedy, and Be More Witty with Anyone, Anytime, Anywhere (Communication Skills Training, Book 1)
- By: James W. Williams
- Narrated by: Johnny Bud
- Length: 3 hrs and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
Want to learn how to make people laugh out loud? How to Make People Laugh is a book that targets regular comedians, such as you and me. It does not try to transform you into a professional comedian. Instead, it puts comedy in the spotlight of everyday life. With this book, you will learn techniques that you can easily incorporate at parties or even in regular banter with friends and colleagues.
-
-
Bizarre
- By Anonymous User on 22-04-2022
Publisher's Summary
No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.
Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.
The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn:
- Positive things to say when you're initiating or responding to a difficult conversation
- How to find and craft language to start a conversation
- The right words for you to positively influence the situation
The Conflict Resolution Phrase Book is a natural complement to the authors' previous best seller, The Essential Workplace Conflict Handbook.
What listeners say about The Conflict Resolution Phrase Book
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
- Robert Nicholson
- 25-06-2018
Some useful, some ridiculous phrases
Some good phrases, but some are too passive-aggressive or weird to ever use.
"I don't like it when you talk to me like that, you remind me of my ex-husband"
"When you come to me with a problem I have trouble believing it's not a disaster because that's what my life has been", lol!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!