Service Management: It's All About the People cover art

Service Management: It's All About the People

Preview
Try Premium Plus free
1 credit a month to buy any audiobook in our entire collection.
Access to thousands of additional audiobooks and Originals from the Plus Catalogue.
Member-only deals & discounts.
Auto-renews at $16.45/mo after 30 days. Cancel anytime.

Service Management: It's All About the People

By: Dolf Van Der Haven
Narrated by: Douglas Birk
Try Premium Plus free

Auto-renews at $16.45/mo after 30 days. Cancel anytime.

Buy Now for $16.99

Buy Now for $16.99

About this listen

The traditional focus of service management led some people to believe it is a framework of rigid processes and organizational structures to which they must adapt their way of working. However, service management is primarily about people, not about documentation or rigid application of processes.

This audiobook presents a framework for service management called the integral service management framework (ISMF), which adds multiple perspectives to traditional service management that have not been emphasized sufficiently elsewhere.

The ISMF is based on integral psychology: psychology using approaches from many different perspectives that all contain part of the truth but only when used together permit a complete view of the person. The power of integral psychology is that it permits us to look at service management from a large number of different perspectives that otherwise easily get ignored: culture, communication, motivation, behavior. Integral psychology applied to service management leads to a more human-oriented and value-driven way of providing services.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2018 Dolf van der Haven (P)2019 Dolf van der Haven
Management Management & Leadership
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.