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Publisher's Summary

The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "why do we have to go through all this change?" and "who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions, QBQs, such as "what can I do to contribute?" or "how can I help solve the problem?" our lives and our organizations are transformed.

This remarkable and timely audiobook gives a practical method for putting personal accountability into daily action, with astonishing results: Problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. It is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.

©2004 QBQ, Inc. (P)2004 Penguin Audio

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I was a blamer and complainer

Focussing rather on what I can do is really empowering and reducing frustration and resentment for me. Whilst listening, I was receiving a group SMS’s from my husband and In-laws. My reaction was initially, ‘doesn’t he (my husband) know I’m supposed to be napping, why doesn’t he stop messaging back or start a seperate group chat without me?’ INSTEAD I asked ‘what can I do to stop the interruptions?’ Of course I did the common sense thing and switched to aeroplane mode. I’m embarrassed to see it highlighted that my ‘go to place’ was first the one of blame. This is life changing. Thank you.

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Profile Image for Raphael
  • Raphael
  • 08-04-2015

The power of a better question? Yes!

Story like, straightforward insights that will immediately help you start changing the way you think about daily questions. Questions and situations that might normally be frustrating-but now you will know how to more easily see the better question to be asking

6 people found this helpful

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  • Mitchell Evans
  • 01-03-2015

Found it lacking

If you want to be a robot, this is the book for you. The message can be found in a million other self help books. What I did like about it, is its length. It was short and to the point. I wish other writers in this genre would follow suite.

8 people found this helpful

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  • Leo
  • 25-01-2012

Life Changing!

Would you recommend this audiobook to a friend? If so, why?

It's such a simple concept, but that which we never normally think about. It's so easy to place blame before examining ourselves, and John really puts personal accountability into perspective. This audiobook is very easy to listen to, and will definetely put you into thinking mode. His words will resonate in your mind, in everything you do, and will get you to start asking the right questions.

Which scene was your favorite?

I liked John's story of sitting down to grab a bite to eat and having one of the employees go out of his way to get John a Coke even though it isn't normally served at that restaurant.

3 people found this helpful

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  • Ed Stuteville
  • 23-05-2005

Absolutely profound ideas!

This book has all the knowledge needed to make any person or company turn around. As a corporate trainer, I have been preaching this sermon for years but like any other tool, the person reading it has to actually put the principles into practice.
Personal accountability simply means that we stop blaming others for our problems and start looking to ourselves for the answer. We ask "How" and "What" questions that contain the word "I". "What can I do?" "How can I change...." It does not matter who caused the problem, "I" am the key to the solution.

6 people found this helpful

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  • c
  • 07-08-2012

Additude Adjustment

Any additional comments?

This is now a mandatory read for all new hires at my company. Great for those who like to have a pity party.

5 people found this helpful

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  • Rick
  • 28-05-2019

I should have read this eons ago!

This is a great book! I wish I had read this years ago when it was first recommended to me; I'm pretty certain that I would have accomplished much more by now if I had read this then. I almost finished the whole thing in one sitting. It was easy to digest and the teachings are timeless. Two thumbs up!

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  • StampVamp
  • 05-05-2017

Useful material but basic.

I already live by these principals. Good reminders, however lonely when the group that applies them is so limited in number.

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  • Aloysia Loyd
  • 01-09-2016

A must read for everyone - Especially me.

This is a great self help book. we live in a blame society. This helps one to reflect back to "What could I have done to have changed an outcome ? " or "What can I do to . . .?"

1 person found this helpful

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  • Jolene R.
  • 28-01-2021

Basic concepts

Most of the concepts in this book were something the company I work for focuses on already. It would be a good starting book for people that feel they are seeing the blame game going on at work, home etc.

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  • Ray Ray
  • 20-01-2021

“I can only change myself”

There, you’ve basically read the book. Congrats, you can cross this one off your list.

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