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  • QBQ! The Question Behind the Question

  • Practicing Personal Accountability at Work and in Life
  • By: John G. Miller
  • Narrated by: John G. Miller
  • Length: 1 hr and 42 mins
  • 4.4 out of 5 stars (7 ratings)

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QBQ! The Question Behind the Question

By: John G. Miller
Narrated by: John G. Miller
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Publisher's Summary

The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "why do we have to go through all this change?" and "who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions, QBQs, such as "what can I do to contribute?" or "how can I help solve the problem?" our lives and our organizations are transformed.

This remarkable and timely audiobook gives a practical method for putting personal accountability into daily action, with astonishing results: Problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. It is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.

©2004 QBQ, Inc. (P)2004 Penguin Audio

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I was a blamer and complainer

Focussing rather on what I can do is really empowering and reducing frustration and resentment for me. Whilst listening, I was receiving a group SMS’s from my husband and In-laws. My reaction was initially, ‘doesn’t he (my husband) know I’m supposed to be napping, why doesn’t he stop messaging back or start a seperate group chat without me?’ INSTEAD I asked ‘what can I do to stop the interruptions?’ Of course I did the common sense thing and switched to aeroplane mode. I’m embarrassed to see it highlighted that my ‘go to place’ was first the one of blame. This is life changing. Thank you.

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