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Publisher's Summary

Improve your company's ability to avoid or manage crises

Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance.

"Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat.

©2015 Karl E. Weick and Kathleen M. Sutcliffe (P)2019 Gildan Media, LLC

What listeners say about Managing the Unexpected: Sustained Performance in a Complex World

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Fantastic first book I’ve read in years

A great insight to the unexpected, Managing it seems easy but it is not, listening, communicating, speaking up, no hiding stuff, many more, I’m about to listen to it again.

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  • Darren Sapp
  • 01-05-2021

A Welcome View

This is a welcome teaching on high-reliability organizations from authors without a non-military background that offers an accurate view of what it takes to be safe and reliable.

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  • Mika Paavola
  • 18-08-2020

Stimulating but sometimes hard to follow

The topic is hugely important and the thoughts explained were very interesting and stimulating. Sometimes I could not avoid feeling there might have been easier way to explain the theories.

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