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Publisher's Summary

Why do we so often fail to connect when speaking with business colleagues, family members, or friends? Wouldn't you like to make yourself heard and understood in all of your relationships? Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener and making yourself heard and understood, Dale Carnegie will show you how it's done, even in difficult situations.

Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. Dale Carnegie's original body of knowledge has been constantly updated, expanded, and refined through nearly a century's worth of real-life business experiences. He is recognized internationally as the leader in bringing out the best in people, and over eight million people have completed a Dale Carnegie course.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

©2017 Dale Carnegie & Associates (P)2017 Gildan Media LLC

What listeners say about Dale Carnegie & Associates' Listen!

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Listen review by David Hey

To Listen.
An art, that requires practice.
This book is an in-depth check in, to the school of thought, of communication. Wherein, this book is a tribute to the person himself and legacy of Dale Carnegie and associates. Fantastic book.

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  • Gabriel Afana
  • 21-04-2017

Mostly stories and quizzes

I love how to Win Friends and Influence People. So when I saw this book come out I hoped it would be similar to that book.

This one's more of a Workshop book that would be used as a guide for some sort of company training program. The vast majority of this book is just example stories and quizzes for you to take and score yourself.

There are few points made in the book that are pretty good, but nothing revolutionary. However, if you're looking for a template for some sort of business training on improving basic communication skills, this would be a good book.

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  • R.Laack
  • 19-03-2021

Good message and learnings

Overall the book is really good about shaping messages and communication and outlining sound conflict resolution practices. However, there are many annoying mistakes and errors in the pdf that comes with it - and also in the audio recording because they are reading the pdf. As an example - in the section "What's Your Conflict Style" - they mis-numbed the items - there are only 24 but numbered as 25 because they skipped over #23. Also in that section, when you are adding up your score to see your conflict style - they put the question #s next to the style. Fish and Ostrich are identical numbers (4,9,14,19) but Fish should really be (7,12,17,21,22). Also they have #23 listed under Dog, but there isn't a #23. Even the recording goes from #22 to #24 - skipping #23. The book is good - the pdf workshop document is just poorly done. Not much thought put into it, and certainly not proofread as it should have been. It does however put into perspective the type of listener you are - in the case of noticing the clerical errors, I was an Analyst type of listener.

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  • Ivan Gaspar
  • 01-05-2017

This book is a keeper!!

I'm going to listen to this book once a month. I need to learn how to effectively communicate.

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  • Lis Carpenter
  • 01-07-2021

Great Lessons

I loved the stories to give illustrations, the quizzes and the PDF guide that came with it. It is really more like a course.

The body language chapter was insightful and unexpected.

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  • Amazon Customer
  • 24-08-2019

Choppy

Very tough to follow I would not buy this book as it is hard to follow

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  • Paula Y
  • 11-06-2019

a whole new view...

this book introduced me to do many small truths... I can't wait to test it

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  • Eric
  • 30-04-2017

Make Yourself Heard!

With easy to learn methods for becoming a better listener and communicator, I found this to be a very useful book. As usual, Dale Carnegie books are well written, informative and a must for getting ahead in life.

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