Try free for 2 months

1 credit a month to use on any title, yours to keep (you’ll use your first credit on this title).
Stream or download thousands of included titles.
Access to exclusive deals and discounts.
AUD $16.45/mo after 2 months. Renews automatically. Cancel anytime.
Crucial Conversations (Third Edition) cover art

Crucial Conversations (Third Edition)

By: Joseph Grenny,Kerry Patterson,Ron McMillan,Al Switzler,Emily Gregory
Narrated by: Emily Gregory,Joseph Grenny
Try for $0.00

AUD $16.45/mo after 2 months. Renews automatically. Cancel anytime.

Buy Now for $24.37

Buy Now for $24.37

Pay using voucher balance (if applicable) then card ending in
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.

Publisher's Summary

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums.

When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

©2022 VitalSmarts (P)2021 McGraw Hill-Ascent Audio

More from the same

What listeners say about Crucial Conversations (Third Edition)

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    38
  • 4 Stars
    3
  • 3 Stars
    2
  • 2 Stars
    1
  • 1 Stars
    1
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    23
  • 4 Stars
    5
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 4.5 out of 5 stars
  • 5 Stars
    28
  • 4 Stars
    1
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    1

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

loved it

incredibly inspirational and challenging in so many areas of my life. thank you for this book

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Helpful and practical

Worth rereading to pick up more and more lessons in how to feel more comfortable in difficult conversations.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Practical and very useful

Liked the chapters, might even grab a physical copy to use as a reference book for future

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

Sort by:
Filter by:
  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for Kali
  • Kali
  • 25-04-2022

Great info; needs a cast, PDF and a website update

There is a TON of great information in here, that has made me rethink how I engage in difficult conversations. I chose the audio book because, quite frankly, I was approaching a highly critical conversation and did not have time to read the actual book. I often listen to books like this and didn't anticipate how difficult this one would be.

Gregory and Grenny generally did a great job of presenting the content. They sounded engaged and energetic, which is often lacking when researchers read their own books. They alternated who read each chapter, and I think it would have been more effective if they had split up the content more like a script. There are many examples in the book of conversations and how the tools could be used. It got confusing when the same reader was doing two different voices AND break-through narration. Having them share these examples, would have been more helpful, as would a third voice (even if it was the reader acting a third voice).

Even more importantly, this audiobook needs a PDF. There are a LOT of acronyms and steps to the recommendations, and for people like me who listen during the mundane tasks of life or while driving, it would have been so helpful to have had a glossary style PDF of these terms and concepts to refer back to.

Lastly, they refer regularly to their website as CrucialConversations.com. This is no longer their website. The new one is CrucialLearning.com. But it is hard to tell, because there are books and materials on it not from this group of authors, so it isn't clear if it is their website or a third party's. And some of the things they refer to require some hunting to find, which was frustrating.

If you are a strong auditory learner, give this book a listen. If not, you are gonna need to paper version.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

32 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Jessamin
  • Jessamin
  • 02-06-2022

Gave me a direction to row

Growing up in a home where conversations were usually disasters, I as an adult need a lot of help in this area. I wish there were more examples of conversations in relationships instead of workplace conversations. Maybe a separate book specifically for those more intimate family life conversations would be nice. Though I’m grateful for those who have researched this topic and identified specific actions that we can take to improve our conversation skills in all aspects of our lives. It’s a little overwhelming to compile all that you need to remember to do in order to have a successful conversation so I appreciated the author pointing us to two skills to start with. Right now I feel like I’m a little row boat in the middle of the ocean and I have a long way to row to get to land. It’s going to take a lot of work but I have the desire to improve and now I have direction. I know where land is thanks to this book and I think that makes all the difference.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

6 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Some Random Person
  • Some Random Person
  • 19-06-2022

change your life with this book

Super easy to go through and well structured. Life changing content. Want to not have horrifying conversations with your partner? Go through this book.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

4 people found this helpful

  • Overall
    2 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    2 out of 5 stars
Profile Image for JC
  • JC
  • 01-03-2022

Book ok, Narrator HORRIBLE

This book is ok, but the narrator they have reading the text has one of the most obnoxious and difficult to listen to voices I have ever heard in my entire life.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

4 people found this helpful

  • Overall
    3 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    2 out of 5 stars
Profile Image for MC
  • MC
  • 29-08-2022

couldn't keep going

Too much obvious stuff plus a sensational manner of narrating. maybe it got better but I couldn't get there.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

3 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for mM
  • mM
  • 30-10-2023

excellent

i have listened to this audiobook twice. very instructive and useful for job related and personal relationships.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

2 people found this helpful

  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for Rachel
  • Rachel
  • 10-11-2023

Crucially crucial 😊

I’m only giving it 4/5 stars because I felt it repeated itself a lot. However, this is one of my favorites that I’ve read for my leadership institute reading assignments. A lot of modern and lovely advice on how to have crucial conversations with confidence and purpose. Highly recommend if you’re in a leadership position or just looking to strengthen your own conversation and communication skills to get the results you are wanting.

~xo,
Rach

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Annaly aceves
  • Annaly aceves
  • 08-11-2023

Awesome book

Very informative and easy to understand . Also the narrator was very clear and good a most for anyone interested in a better life

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Cindy
  • Cindy
  • 08-11-2023

Wow….just wow! So powerful, practical, and extremely helpful!

Literally one of if not THE best book I’ve ever read/listened to. I’ll definitely be listening to this book multiple times because of the practicality of this useful information!

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    3 out of 5 stars
Profile Image for jeff tindall
  • jeff tindall
  • 24-10-2023

Not for me

Throughout my career I’ve had all sorts of conversations, from the mundane conversations of a staff meeting, to firing of employees, and reprimanding co-workers.

I’ve never winced or laid it at someone else’s door to handle.

This book did not shed new light on a difficult topic. It is a culmination of all the years of company trainings in one large spoonful.

Thanks for your hard work bringing all of the information together.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for S. Mwamuka
  • S. Mwamuka
  • 02-10-2022

This book changed my life

This booked changed my life. I’ll try to read it every year. It’s a must purchase.
I’d been waiting for it to become available on audible for years!
Enjoy!

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars
Profile Image for Anonymous User
  • Anonymous User
  • 30-01-2024

I reged for picking this book

I reged for picking this book . is it possible to exchange for other book?

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Jr
  • Jr
  • 23-11-2023

very interesting

I enjoyed listening to this audiobook it's very interesting because it . meet me understand a lot of things about people and why they were always disagreeing

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars
Profile Image for Ajesh
  • Ajesh
  • 14-06-2023

I want the refund

Terrible terrible headache but not good enough for the rest of the people please avoid

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars
Profile Image for Harry Wilson
  • Harry Wilson
  • 14-06-2023

New age touchy feely

Waste of time too washy and most don’t work in the real world

Of course with it being a new version all the managers are women, apart from the Pervy bosses that are all men. And of course lots of racism examples (such as people that can’t pronounce a foreign name)

Sad to see this left wing ism(don’t know what else to call it) making its way into what people are consuming passed off as ‘expert knowledge’

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Belkova Alzbeta
  • Belkova Alzbeta
  • 07-04-2023

Helpful book

I enjoyed listening to this on my way to work. Made me realise few things and I feel like it was very helpful

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Simon Warburton
  • Simon Warburton
  • 07-03-2023

One of the best books I’ve ever encountered

Where has this book been all of my life…
Romantic relationships, work relationships, friendships - these will all benefit so, so greatly from this book. Get it.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.