Try free for 30 days

1 credit a month to use on any title, yours to keep (you’ll use your first credit on this title).
Stream or download thousands of included titles.
Access to exclusive deals and discounts.
$16.45 a month after 30 day trial. Cancel anytime.
Crucial Conversations (Third Edition) cover art

Crucial Conversations (Third Edition)

By: Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
Narrated by: Emily Gregory, Joseph Grenny
Try for $0.00

$16.45 per month after 30 days. Cancel anytime.

Buy Now for $24.37

Buy Now for $24.37

Pay using voucher balance (if applicable) then card ending in
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.

Publisher's Summary

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums.

When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

©2022 VitalSmarts (P)2021 McGraw Hill-Ascent Audio

What listeners say about Crucial Conversations (Third Edition)

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    44
  • 4 Stars
    3
  • 3 Stars
    2
  • 2 Stars
    1
  • 1 Stars
    1
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    28
  • 4 Stars
    5
  • 3 Stars
    3
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 5 out of 5 stars
  • 5 Stars
    34
  • 4 Stars
    1
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    1

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Practical and very useful

Liked the chapters, might even grab a physical copy to use as a reference book for future

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    5 out of 5 stars

Insightful and uplifting

A great approach to discussing difficult topics with others and for understanding other opinions. Emily's narration is average which takes away from the content somewhat.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Helpful and practical

Worth rereading to pick up more and more lessons in how to feel more comfortable in difficult conversations.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Wish I’d read it years ago

I have been a HR practitioner and this book has opened my eyes to so much about human behaviour and why leaders find difficult conversations so challenging, but also how to prepare and navigate them. Wish I’d read it years ago.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

loved it

incredibly inspirational and challenging in so many areas of my life. thank you for this book

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Bringing clarity and tools to help face critical conversarions

How it applies to many situations encountered during everyday life and assits in improving once view and performance during critical conversations

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.